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MasterCard Senior Engineer, Business Operations in Waterloo, Belgium

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless at ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Senior Engineer, Business Operations


Security Business Operations installs, supports and maintains solutions that protect data and provide secure access to Mastercard’s networks and systems. Security Business Operations also supports secure key management to enable secure and trusted processing of transactions, including tokenized and EMV chip payments.

  • The Application Security Services team develops and releases shared security services to be leveraged across the Enterprise by consuming application teams. This team owns several cryptography and key management and code signing services.

  • The Development Operations Engineer will partner with business owners and technology teams to ensure that processes and procedures are highly automated, efficient, and fault tolerant.

  • The Dev Ops Engineer will partner with developers to provide automated deployments and process improvements.

  • The Dev Ops Engineer will partner with operations, database administrators, platform services and stakeholders to provide change management, incident management, implementation instructions, support transition and rotating on-call escalation support for infrastructure and integration support issues.

  • Are you motivated to become a key contributor of securing Mastercard’s data assets?

  • Are you extremely organized, detailed oriented, and able to manage multiple priorities effectively?

  • Are you self-motivated and like to apply your troubleshooting skills with a proven track record of delivering success within a team environment?

Role & Responsibilities

  • Provide escalation support on all products offered by Data Protection Services. Must be able to multitask and prioritize incoming issues. You will own problem management and be expected to drive to completion. Rotating weekly on-call.

  • Provide application support including installation and maintenance, and preparation of environments for testing.

  • Work with Operations to transition 24/7 product support, providing documentation of common alerts and issues and how to troubleshoot. Technical writing expertise required.

  • Responsible for Change Management, including creation of changes, providing implementation instructions, coordinating change resources, troubleshooting of issues within maintenance windows.

  • Performs analysis of products and platforms and implement plans to provide high availability, disaster recovery, fault tolerance, comprehensive monitoring and alerting.

  • Offer continual process improvement and automation support for existing products and procedures. Need to be able to take a laborious and error-prone manual process and reduce it to an automated process with error handling and scalability. Continuous deployment and automation tool (Chef, Jenkins, etc) experience a plus.

All About You

  • Ability to quickly learn technical product knowledge, especially security-related concepts

  • Experience working with or on an enterprise service provider application team

  • Understanding of the product development lifecycle

  • Strong written and verbal communication skills with the ability to convey messages at different levels – detailed and high-level management

  • Ability to effectively drive resolution of issues and roadblocks

  • Highly motivated and proactive to ensure the success of the team and product

  • High degree of ownership to deliver expected objectives

  • Able to multitask and prioritize multiple simultaneous projects and objectives

  • Strong skills in troubleshooting and process improvement

  • Technical Skills Needed:

o Advanced knowledge of Unix Servers and Administration, primarily RHEL

o Advanced knowledge of Windows systems

o Advanced knowledge of one or more scripting languages such as Perl, Ruby, Bash

o Intermediate knowledge of automation tools such as Chef or Jenkins

o Intermediate knowledge of software development and testing.

o Familiarity with an issue tracking system such as Rally or Jira

o Familiarity with an ITIL Change / Incident tracking system such as IBM Maximo

o Knowledge about cryptography and/or PKI is a plus (DES, DES3, SHA, MAC, ECC, RSA, certificates, …)

o (User) Knowledge about HSM security devices (nCipher, Thales) is a plus

o Familiarity with using Oracle databases and SQL skills for performing database script executions, understanding application-database operations and issues, troubleshooting database problems.


Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

Governments need greater efficiencies;

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

Retailers want to fight fraud;

we provide the tools.

Requisition ID: R-79569