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MasterCard Implementation Senior Specialist in Waterloo, Belgium

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Implementation Senior Specialist

Overview:

Customer Delivery Europe is in the center of Mastercard Europe Organization and the key contact between the Divisions, Operations and Technology, Global products and the other business units. The Customer Implementation Services (CIS) group works in a customer-facing environment, drives new and existing products/services to market from a processing implementation perspective. The team is delivering standard and complex implementation activities, ensuring high quality service to our customers, applying project management, guiding the customer through the different tasks that need to happen in order to become live in the market and ensuring high reliability of the implementations.

Job Overview:

In a customer-facing environment, lead processing implementation projects of a technical and non-technical nature. Deliver standard and some complex implementation activities ensuring quality and reliability of the implementations.

Role:

• Provide end-to-end project execution throughout processing implementation projects.

• Assess and document customer needs and according implementation activities.

• Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology.

• Guide customers through applicable MasterCard processing rules, specification and documentation

• Identify appropriate processing implementation support documentation (contracts, agreements, forms etc…) to be provided by customers,

• Handle multiple customer processing implementation projects in parallel.

All About You:

Education: Bachelor’s degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience.

Knowledge / Experience:

• Three to five years of “Information Technology” system knowledge, with good understanding of network technology, applications, and project management.

• Strong knowledge in payment transaction processing, digital eco-system and industry business principles. Strong understanding of MasterCard’s digital solutions (MDES, Masterpass, MCBP, converged wallets, Push payment solutions) and Good understanding of : digital ecosystem , mobile wallet, mobile apps, APIs;

• Good understanding of MasterCard’s payment processing systems, formats and associated customer host interface testing services and principles.

• Good understanding of the 4 party model and the full transaction lifecycle for MasterCard brands

Skills/ Abilities:

• Ability to interact well with the customer

• Good verbal and written communication skills

• Self Starter with a desire to learn independently

• Good project management skills

• Ability to manage change in a technical work environment

• Ability to understand theory /principles with business impact and apply this understanding to the work environment

• Ability to work in a matrixed organizations and cross functional teams

• Ability to provide basic training and overview of the functions within CIS

Work Conditions:

Occasional domestic and international travel

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

Governments need greater efficiencies;

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

Retailers want to fight fraud;

we provide the tools.

Requisition ID: R-184894

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