MasterCard BizOps Engineer II in Waterloo, Belgium
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
BizOps Engineer II
Security Business Operations installs, supports and maintains solutions that protect data and provide secure access to Mastercard’s networks and systems. Security Business Operations also supports secure key management to enable secure and trusted processing of transactions, including tokenized and EMV chip payments.
The Application Security Services team develops and releases shared security services to be leveraged across the Enterprise by consuming application teams. This team owns several cryptography and key management and code signing services.
The Dev Ops Engineer will partner with business owners and technology teams to ensure that processes and procedures are highly automated, efficient, and fault tolerant.
The Dev Ops Engineer will partner with developers to provide automated deployments and process improvements.
The Dev Ops Engineer will partner with operations, database administrators, platform services and stakeholders to provide change management, incident management, implementation instructions, support transition and rotating on-call escalation support for infrastructure and integration support issues.
Are you motivated to become a key contributor of securing Mastercard’s data assets?
Are you extremely organized, detailed oriented, and able to manage multiple priorities effectively?
Are you self-motivated and like to apply your troubleshooting skills with a proven track record of delivering success within a team environment?
Role & Responsibilities
Provide escalation support on all products offered by Data Protection Services. Must be able to multitask and prioritize incoming issues. You will own problem management and be expected to drive to completion. Rotating weekly on-call.
Provide application support including installation and maintenance, and preparation of environments for testing.
Work with Operations to transition 24/7 product support, providing documentation of common alerts and issues and how to troubleshoot. Technical writing expertise required.
Responsible for Change Management, including creation of changes, providing implementation instructions, coordinating change resources, troubleshooting of issues within maintenance windows.
Performs analysis of products and platforms and implement plans to provide high availability, disaster recovery, fault tolerance, comprehensive monitoring and alerting.
Offer continual process improvement and automation support for existing products and procedures. Need to be able to take a laborious and error-prone manual process and reduce it to an automated process with error handling and scalability. Continuous deployment and automation tool (Chef, Jenkins, etc) experience a plus.
All About You
Ability to quickly learn technical product knowledge, especially security-related concepts
Experience working with or on an enterprise service provider application team
Understanding of the product development lifecycle
Strong written and verbal communication skills with the ability to convey messages at different levels – detailed and high-level management
Ability to effectively drive resolution of issues and roadblocks
Highly motivated and proactive to ensure the success of the team and product
High degree of ownership to deliver expected objectives
Able to multitask and prioritize multiple simultaneous projects and objectives
Strong skills in troubleshooting and process improvement
Technical Skills Needed:
o Advanced knowledge of Unix Servers and Administration, primarily RHEL
o Advanced knowledge of Windows systems
o Advanced knowledge of one or more scripting languages such as Perl, Ruby, Bash
o Intermediate knowledge of automation tools such as Chef or Jenkins
o Intermediate knowledge of software development and testing.
o Familiarity with an issue tracking system such as Rally or Jira
o Familiarity with an ITIL Change / Incident tracking system such as IBM Maximo
o Knowledge about cryptography and/or PKI is a plus (DES, DES3, SHA, MAC, ECC, RSA, certificates, …)
o (User) Knowledge about HSM security devices (nCipher, Thales) is a plus
o Familiarity with using Oracle databases and SQL skills for performing database script executions, understanding application-database operations and issues, troubleshooting database problems.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Everyone wants easier ways to pay;
we invent them.
Checkout lines are slow;
we speed them along.
Merchants want more sales;
we give them data and insights.
People need financial access;
we connect them.
Corporate purchasing is complicated;
we make it simple.
Commuters are busy;
we speed them on their way.
Governments need greater efficiencies;
we help create them.
Small businesses are virtual;
we give them access to a world of buyers.
Retailers want to fight fraud;
we provide the tools.
Requisition ID: R-180932