MasterCard Product Leader, Product Account Support & Deployment in Wanchai, Hong Kong

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Product Leader, Product Account Support & Deployment


Mastercard Loyalty Solutions is a leading provider of loyalty and rewards services to merchants and financial institutions across the Asia Pacific region. We are Asia Pacific€™s leading rewards program manager, with a growing footprint across the region into key markets such as Hong Kong, India, Taiwan, Japan and Australia. Our customer base includes financial institutions and large merchants.

The Product Management team leads and coordinates the In-Market product strategy, product roadmaps and priorities including cross product integration.

Based in Hong Kong the role works closely with regional Loyalty Solutions product teams, Hong Kong, Macau, Taiwan & Korea Division business development teams to understand issuer, acquirer, merchant, and consumer needs. Close collaboration with Business Development Customer Delivery and Operations is required to help define and drive execution of go-to-market strategies for the Hong Kong, Macau, Taiwan & Korea Division

This position involves documenting business requirements, configuring system components delivered by MCT, and performing testing functions for all issuer, product and infrastructure projects, ensuring consistency in delivery and lowering development costs.

Can you demonstrate strategic thinking and how that applies to program management disciplines?

Do you have a proven track record in IT, Program Management and/or operations?


Work closely with divisional and regional teams to identify, execute enhancements to product constructs to drive additional revenue whilst monitoring product performance metrics at all stages of the product life cycle.

Develop planning & reporting tools to support development of product enhancements

Provide support to business development and customer facing teams with communication and training on product functionality and enhancements.

Oversee and manage delivery methods and tools for business requirements definition, for new implementations, enhancements, internal infrastructure projects and product development work.

Ensure that both internal and external Service Providers adhere to MCLS data exchange procedures and protocols.

Manage the audit process, insuring compliance to any guidelines.

Engage in idea generation for enhancements to existing products, concept validation, business case development, and in some instances financial modeling and planning of these enhancements

All About You

Bachelor€™s degree required, Masters preferred

Knowledge of the marketplace and clients€™ needs

Expert experience in one or more of the following areas and/or functions:

Information Technology

Project Management


Bankcards & Payments

Financial Services

Complex Program Management - Extensive expertise in implementing complex projects across organizational boundaries, many cultures and stays aligned to expected outcomes.

Technical Expertise €“ In depth understanding of technical systems, their interfaces and their effective use.

Effective Communication Skills €“ Strong written and verbal communication skills and the ability to effectively communicate to many audiences from technical resources to client marketing leads.

Training and Mentoring €“ Demonstrated strength in the professional development of a technical team for the delivery of technology solutions.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Requisition ID: R-71265