MasterCard Director, Account Management in Wanchai, Hong Kong

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Director, Account Management


This position offers the opportunity to manage all aspects of the MasterCard relationship as being the Strategic Accounts lead for a global bank in North Asia.

The position requires a self-motivated, commercially pragmatic, business developer with strong relationship management and influencing skills to partner with customer & MasterCard cross functional teams to create and implement impactful payments programs that maximize segment penetration & drive MasterCard and bank revenues.

The ideal candidate will one with strong execution focus, possess solid payments industry experience, preferably gained in Business Development /Product management on the Issuer side with the ability to work across multiple disciplines and functions. The candidate must also be very comfortable dealing with technology.


Maintain primary responsibility for managing the relationship and profitability of target customers. Develop strong working relationships with key influencers at customer banks and with MasterCard support teams.

Develop, maintain and execute annual territory and individual account plans and objectives.

Develop and implement strategies designed to impact net income and MasterCard branded volume growth.

Coordinate and manage cross-functional team participation in support of customer objectives by

-Identifying developing and implementing opportunities to enhance and/or to contribute to overall Strategic Accounts Division effectiveness and business results.

- Managing contractual commitments and obligations resulting from long-term partnership commitments.

-Creating innovative ideas, concepts and/or programs designed to increase GDV and/or share within the territory.

-Designing and implementing programs that have positive impact on customer loyalty.

Maintain existing and develop new business building relationships

Identify new and/or unique revenue opportunities and develop business case for internal approval.

All About You

Individual should be solutions oriented and results driven

Knowledge and a history of successful customer focused strategic sales and possess thought leadership skills.

Knowledge of principles of effective account management, Customer Relationship Management and achieving within a team environment is required.

An understanding of the MasterCard organization and its products and services is desirable with demonstrated business acumen within the payments business.

Strong project management, analytical/problem solving and planning skills.

Strong interpersonal relationship, communication and negotiation skills.

Expert experience in Business Development/ Account/product management would be an advantage

Sound knowledge of retail electronic Payments/ Cards from an Issuing / Acquiring/ Network perspective required.

Bachelor€™s degree required, MBA preferred.

LOCATION: Hong Kong.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹
Requisition ID: R-67654