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MasterCard Product Management Analyst in United States

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Product Management Analyst

SessionM offers a full suite of technology and services to deliver a customized end-to-end loyalty marketing solution that makes your customers happier and businesses more profitable. Our product team loves solving complex problems utilizing data and analytics, but we also obsess about customer experience.

We are currently seeking a Product Management Analyst to optimize our product execution, enabling our product managers to be more impactful by managing the operations of product. This is achieved by implementing best practices, tools, measures and education so product managers can focus on their core competencies.

Product Operations empowers our product team to quickly make strategic decisions with high confidence. This is achieved by working cross functionally to integrate operational ceremonies, tools, measures, and efficiencies in our processes. This results in consistent product execution, alignment and clear communication across the organization.

Responsibilities

Own and operationalize product processes related to product execution and delivery across all phases in the lifecycle

Work cross functionally across Product, UX, Engineering, and Delivery to establish best practices, tools and reporting that enables efficient delivery of value to the end customer.

Build, monitor, and maintain product organization KPIs and benchmarks.

Own product stack and tools ensuring tools put in place assist the product management organization in operating efficiently.

Develop and implement a communicate strategy to continually inform the organization of progress against key goals and metrics

Evangelize best practices and partner with product managers to align on frameworks

Establish onboarding process and resources for new Product Managers

Building working relationships with key stakeholder cohorts to for timely and cohesive communications

Qualifications

3+ years of experience in product operations management, product specialization, management consulting, product management, or customer experience operations.

Demonstrated ability with analyzing data, digesting trends, and surfacing insights.

Experience defining and reporting on relevant metrics to senior leadership.

Passion for operational excellence; highly organized with exceptional attention to detail.

Experience identifying, designing and implementing cross-functional process improvements.

Attention to detail, a sense of urgency, and relentless follow through

Excellent verbal and written communications skills.

BA/BS degree required; MBA preferred

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-170013

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