MasterCard Strategy and Operations Analyst in Singapore

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Strategy and Operations Analyst


Mastercard is continuing our growth momentum in the region to deliver on our key strategic pillars (increase carded share, Win digital, Domestic Relevance and Lead with Services). To ensure that our objectives are met, we need to have robust analytics to leverage insights and understand market trends based on internal and published data sources

This role will involve substantial exposure and interactions with senior management in the Mastercard Asia-Pacific HQ office (incl. Country Managers, Group Executives and Co-Presidents)

A significant portion of the role will be to support with business analytics, such as regular ongoing performance vs. industry (market growth and share); customer business reviews, bespoke customer requests, analyses of strategic programs, etc.

The role also includes driving the overall effectiveness and usage rate of Mastercard€™s sales aid tools and best practice implementations, as well as other ad-hoc initiatives

Are you a team player enjoys working with data and turning it into meaningful, actionable insights? Can you tell the €œstory€ from the insights?

Do you enjoy working with a diverse group of people?

Are you a problem solver and have the ability to look for the blind spots not just be process-driven?

Do you like to take on challenges and high exposure initiatives and projects which are huge development opportunities?

The Role

Proactively develop and design new data presentations, laying the bedrock for a €œstory€ to be intuitively understood when viewed by Key stakeholders (incl. Senior leadership, Country Managers, Co-Presidents, etc.)

Develop market performance reviews for the region by market, issuers on an on-going quarterly basis

Participate in designing solutions, define functional requirements by applying a robust methodology to support on-time tracking of the goals and objectives

Be the €œdata interface for Business€ €“ Engage with Datawarehouse (DWH) Adhoc Services to define and convey requirements of the business, and to build and operationalize complex data queries to automate (to bring in efficiencies and scalability)

Gain an understanding of the architecture behind how Mastercard O&T DWH teams structures and maintains its various databases and data tools, in order to become a subject-matter expert to questions from Business Development and Sales teams

Translates into data metrics, dashboards and MI reporting and tracking

Test and learn and implement solutions and evolve analytics to the next level on an ongoing basis

Train-the trainer and transfer knowledge and skills to upskill the local accounts teams in markets with the skills necessary to perform analytics, dashboards, business reviews and to transfer the required skills on the ground as and when needed

Build repository and share learnings (best-in-class/worst practices) with country teams/stakeholders

Be the team player €“ project manage across multiple functions internally (Product, Business Development, Sales, etc.) in order to facilitate and expedite executive priorities strategic to the company and share best practices

Support with following through on execution of the plans/prioritized initiatives

Actively engage and support in developing win-win strategies and initiatives by identifying customer needs

All About You

Strong analytical skills with the ability to synthesize data and draw insights

Highly proficient in Excel (complex formulas €“ LOOKUP, MATCH, INDEX and others, keyboard shortcuts, pivot tables, etc.)

Good story-telling presentation skills and proficiency in PowerPoint

Ability to present to senior management both internally and externally

Strong communication and interpersonal skills with the ability to manage and gain respect at all levels

Team player with high EQ / DQ and collaboration skills with ability to build trust and respect

Strong Project management, problem solving and conflict resolution skills

Ability to think outside the box and challenge the status quo

Customer-centric and passionate in making a difference

Understanding of payments and the changing digital landscape

Flexible to travel from time to time

Equal Opportunity Employer
Requisition ID: R-63544