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MasterCard Senior Managing Consultant, Advisors, Digital Subject Matter Expert in Singapore

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Managing Consultant, Advisors, Digital Subject Matter Expert

The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

We are looking for passionate and talented professionals, who share our vision for data-driven consulting, to join us and take a leading role in shaping the growth of our team.

Make an Impact as a Senior Managing Consultant and Digital Subject Matter Expert

As a Senior Managing Consultant and digital subject matter expert, you will be a trusted client business advisor, and scope, lead, and advise on digital client engagements. As the subject matter expert, you will partner with the Business Development team to develop and pitch engagements that can leverage Mastercard data and consulting knowledge in digital. You will be responsible for enabling centralized training and knowledge management in digital, and will lead engagement teams to best in class insights and project deliverables. Leading the work of the project Delivery team, you will provide subject matter and industry expertise, be a resources to others to identify creative and efficient solutions, and guide the team to business-focused solutions and recommendations that drive client value. Responsibilities within project management will include owning mid- to senior-level client relationships and proactively engaging in the client agenda, internal culture, and relationship risks.

To ensure success in the role as a digital subject matter expert, you should exhibit the following:

  1. Passion for digital transformation in the financial institutions space (particularly in retail banking and cards management)

  2. Strong executional experience supporting banks in their digital transformation journey (particularly in the cards business)

a. High level understanding of core banking systems

b. In-depth understanding of the IT architecture for a cards business covering:

i. Lead generation systems / CRM

ii. Onboarding and Origination systems (i.e. e-KYC, CDD, credit underwriting)

iii. Core Card management systems (e.g. fraud monitoring, authorization system, transaction management, loyalty systems, payment processing)

iv. Collection systems

v. Mobile banking

vi. Data analytics Platforms (e.g. data warehouse, MIS reports)

  1. Experience working with major card management systems (e.g. Cardlink, Way4 Group, FIS)

  2. Understand the difficulties with digital transformation and is able to work as a thought partner to help client resolve potential roadblocks

  3. Broad based experience across multiple business lines (e.g. retail banking, SME banking, corporate banking) is a plus

  4. Experience across multiple AP markets would also be seen positively

You will mentor and coach junior teammates outside of direct engagement teams, and engender effective contribution to Mastercard’s knowledge management and best practices within digital. At Mastercard, you are expected to not only have a tremendous impact in transforming our clients, but also have a leading role in shaping the organization’s future.

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-154754

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