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MasterCard Manager, Solution Architect in Singapore

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Solution Architect

The Customer Solutions Center (CSC) is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets. It is basically the housing for all Mastercard capabilities, and it aims to drive Mastercard growth, influence and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping Mastercard’s extensive toolbox of product and service offerings.

Solution Architects support the CSC Solution & Technical Architect Lead (S&TA Lead) to bring together existing MA capabilities, products and solutions in a holistic, bundled way to customers for complex needs and RFPs.

Solution Architects report to the CSC Solutions & Technical Architect Lead for SEA.

Key Responsibilities

• Bring their deep knowledge of products, services, or platform capabilities to a solution-selling environment

• Accountable for having a deep understanding of the assigned product, service, or platform

• Coordinate with the help of S&TA Lead, with other sales specialists in developing an end-to-end proposition

• Provide visibility to the CSC Lead and S&TA Lead on latest product developments within their purview and communicate accurate solution knowledge to tackle client opportunities

• Share information on latest customer opportunities, market intelligence, and key customer needs in their markets with the product management team to drive smart solutioning internally within MA

• Share best practices and knowledge with other Solutions Specialists to improve solutioning of their product, service, or platform within client contexts

• Provides S&TA Lead with support to maintain required balance and pressure on account management and planning activities to ensure that clients are upgrading and thinking about future-proof solutions while also considering their short-term needs

• Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the S&TA Lead or Account Managers)

• In charge of customer success together with AMs leveraging input from Business Analytics unit

Required Skills

• Bachelor's + 7 years of relevant work experience.

• MBA or relevant graduate degree or similar academic / professional experience; technical background can be a plus

• Ability to link market developments to implications on MA products and services

• Good understanding of product technology and APIs

• Resourceful and persistent when it comes to identifying new opportunities

• Strong interpersonal skills - the ability to build rapport and credibility quickly across functions

• Strong presentation and communication skills

• P&L and product management experience

• Ability to collaborate and work on internal squads created to develop end-to-end solutions for clients with multiple MA capabilities

• Clear ability to problem solve and understand relationship with client need

• Ability to deal with ambiguous situations and execute on projects with little instruction in an agile manner

• Flexible and open-minded when it comes to taking on a variety of projects

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-138114

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