MasterCard Director, Market Product Management in Singapore
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Director, Market Product Management
The SEA Market Product Management team focuses on driving overall transaction volume and profitable revenue growth for Mastercard's Core portfolios (Credit; Debit; Prepaid & Commercial). This team actively collaborates with internal teams across Mastercard, and external parties including customers (the Issuers), merchants, and new strategic alliance partners to lead discussions and build product solutions focused on capturing current and future card spending volume in markets across SEA.
The successful candidate will have accountability for developing the go-to-market strategy and implementing portfolio development and management activities. The individual will also be responsible for managing the product life cycle programs and for supporting Business Development Managers with presentations and customized product development requests. The individual will work closely with product counterparts and sales across the SEA Division to ensure alignment with the customer-focused strategy.
Develop Go-To-Market strategies and roadmaps for delivery
Monitor the landscape of competitive products and industry trends, understanding their implications for Mastercard and suggest action steps as required
Utilize local research develop up to date communication strategies with consumers to engage them in successful acquisition, activation, usage campaigns
Develop best practice cardholder on-boarding guides for bank product management staff, including branch training kits, call center guides, welcome letter samples, Month-on-books communications materials
Development of communications calendars and channel plans for use by issuers
Develop below-the-line promotions, targeting the consumer/cardholder
Develop a 'Life Cycle Management' approach to constantly enhance/ modify/ upgrade products & benefits in line with market/ issuer/ segment needs to ensure maximum profitability to Mastercard through usage and retention
Collaborate with Consumer and Customer Marketing leadership to support the launch of programs & benefits within the clusters as well as work with the Marketing team in development of any collateral as required by the clusters
Create and maintain a library of best practices and case studies on product development to be shared with Product Sales, Account Teams and Customers
Develop presentations to proactively update & sell to issuers product opportunities/ innovations, market trends, & MC advancements in product innovation
Support Product Sales and Account Teams in the creation of value propositions that leverage key features of existing and / or new product platforms from MC
Support Sales Teams with customized product development requests
Must demonstrate strong influencing and negotiation skills
Demonstrate proven ability to develop and successfully implement, quantifiable business plans
Industry knowledge and networking especially in merchant relationships/ commerce development
Have an entrepreneurial approach and vision
Must have product and profitability focus
Customer focus with extensive knowledge of customer profitability drivers and consumer usage drivers
Outstanding communication skills from a written, verbal and presentation perspective
Demonstrate multi-disciplinary knowledge, i.e. marketing, operations, acquiring and emerging technologies.
All About You:
Solid experience in product management
Bachelor's degree or equivalent required.
Experience with strategic and business planning
Understanding of competitive offerings and industry trends
Ability to oversee multiple projects and initiatives concurrently
Knowledge of consumer products and solutions and understanding of SEA region
Proven experience working collaboratively in a cross-functional role
Consultative selling experience with good negotiation skills
Team player and achievement oriented
Excellent stakeholder management
Outstanding communication/presentation skills
Strong skills in MS PowerPoint, Word and Excel; Presentation deck writing and proposal skills
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Requisition ID: R-67292