MasterCard Director, Market Product Management in Singapore

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Director, Market Product Management


The SEA Market Product Management team focuses on driving overall transaction volume and profitable revenue growth for Mastercard's Core portfolios (Credit; Debit; Prepaid & Commercial). This team actively collaborates with internal teams across Mastercard, and external parties including customers (the Issuers), merchants, and new strategic alliance partners to lead discussions and build product solutions focused on capturing current and future card spending volume in markets across SEA.

The successful candidate will have accountability for developing the go-to-market strategy and implementing portfolio development and management activities. The individual will also be responsible for managing the product life cycle programs and for supporting Business Development Managers with presentations and customized product development requests. The individual will work closely with product counterparts and sales across the SEA Division to ensure alignment with the customer-focused strategy.


Develop Go-To-Market strategies and roadmaps for delivery

Monitor the landscape of competitive products and industry trends, understanding their implications for Mastercard and suggest action steps as required

Utilize local research develop up to date communication strategies with consumers to engage them in successful acquisition, activation, usage campaigns

Develop best practice cardholder on-boarding guides for bank product management staff, including branch training kits, call center guides, welcome letter samples, Month-on-books communications materials

Development of communications calendars and channel plans for use by issuers

Develop below-the-line promotions, targeting the consumer/cardholder

Develop a 'Life Cycle Management' approach to constantly enhance/ modify/ upgrade products & benefits in line with market/ issuer/ segment needs to ensure maximum profitability to Mastercard through usage and retention

Collaborate with Consumer and Customer Marketing leadership to support the launch of programs & benefits within the clusters as well as work with the Marketing team in development of any collateral as required by the clusters

Create and maintain a library of best practices and case studies on product development to be shared with Product Sales, Account Teams and Customers

Develop presentations to proactively update & sell to issuers product opportunities/ innovations, market trends, & MC advancements in product innovation

Support Product Sales and Account Teams in the creation of value propositions that leverage key features of existing and / or new product platforms from MC

Support Sales Teams with customized product development requests

Must demonstrate strong influencing and negotiation skills

Demonstrate proven ability to develop and successfully implement, quantifiable business plans

Industry knowledge and networking especially in merchant relationships/ commerce development

Have an entrepreneurial approach and vision

Analytical thinking

Must have product and profitability focus

Customer focus with extensive knowledge of customer profitability drivers and consumer usage drivers

Outstanding communication skills from a written, verbal and presentation perspective

Demonstrate multi-disciplinary knowledge, i.e. marketing, operations, acquiring and emerging technologies.

All About You:

Solid experience in product management

Bachelor's degree or equivalent required.

Experience/Skills Required:

Experience with strategic and business planning

Understanding of competitive offerings and industry trends

Ability to oversee multiple projects and initiatives concurrently

Knowledge of consumer products and solutions and understanding of SEA region

Proven experience working collaboratively in a cross-functional role

Consultative selling experience with good negotiation skills

Team player and achievement oriented

Excellent stakeholder management

Outstanding communication/presentation skills

Strong skills in MS PowerPoint, Word and Excel; Presentation deck writing and proposal skills

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹
Requisition ID: R-67292