MasterCard Associate Analyst - Customer Delivery in Singapore

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Associate Analyst - Customer Delivery

Overview

Responsible to configure new customers on the pre-production and production platforms.

Responsible to configure new corridor relations for existing customers.

Construction of test scenarios and supporting/execution of Inter-Operability (IOT), User Acceptance (UAT) and Soft production validation (PILOT) test sessions for new HomeSend participants.

Guidance and assistance of new and existing customers through the development and validation phases based on experience and the extended knowledge on HomeSend endpoints.

Closely working together with the Mastercard and HomeSend teams to report on progress of the IOT/UAT and PILOT sessions on regular intervals.

Reporting to the CIS Team Leader, under responsibility of the Head of Customer On-boarding.

Role

Essential responsibilities of the position

Participate in technical Q&A sessions with the customer and other involved internal teams.

Provide the customer with IOT/UAT and PILOT scenarios and documentation which match theirs and HomeSend business requirements based on the agreed implementation plan.

Support the development team (internal or third-party vendor) of the customer during the testing phase of the HomeSend API connector (initial, pre-production and first step of production).

Verify if the developed HomeSend API connector is compliant with the HomeSend specifications during the validation phase, test and verify if the connector is compliant during the pre-production phase, test the connector with friendly users during the production.

Participate in intermediate alignment calls with the customer to ensure the defined milestones are reached.

Provide on a regular basis feedback to the involved project stake holders and CIS team leader regarding the progress of the different customer integrations.

Prepare exit reports for the customer and the CIS team.

Participate in automating and enhancing the customer configuration on the HomeSend pre-production and production platforms.

All About You

Essential knowledge, skills and experience

You have an Engineering degree in IT or ICT or the equivalent experience.

You have good operational knowledge of UNIX and Windows.

You have implementation skills (C#, Python, shell, Web services).

You are a team player, have a strong sense of initiative and are flexible in accepting and executing new ways of working.

Very good knowledge of the English language (verbal and written) and any other language is an asset.

You have good communication skills, like to interact with customers and are customer driven with a keen eye for high quality.

You are creative, result-oriented and you can demonstrate hands-on problem-solving skills.

You are willing to work outside normal business hours during a short period to support customer test sessions in AP, MEA and US regions.

Desirable or additional capabilities

Working experience in a similar function, working in the Mobile Payments or Telecommunications Industry is an advantage.

Experience with one or more scripting methods (Shell, Perl, Python and PHP) or working knowledge of XML and APIs is an added advantage.

You are capable of quickly handling different Web-development frameworks (such as WCF, Web Studio€¦).

You are experienced with or capable of quickly gaining operational knowledge of these protocols: FTP, HTML over HTTPs, SOAP, REST, mutual TLS/SSL encryption, VPN IPSEC.

Customer Implementation Engineer

Equal Opportunity Employer
Requisition ID: R-63782