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MasterCard Manager, Account Management in Virginia

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Account Management

SessionM, a Mastercard company, is looking for a truly exceptional and experienced Customer Success Manager that is passionate and driven, with strong communication and account management skills. This individual will report to the VP of Client Success, and manage our larger/regional clients to continuously deliver more value to drive account growth, and provide the highest level of service to our enterprise accounts.

Role Responsibilities:

In this client-facing position, you will:

• Gain trusted-partner status through our SessionM solutions with our larger, regional enterprise accounts.

• Retain and drive account growth by managing the renewal sales process and upsell services for the SessionM platform, and identify areas for growth with broader Mastercard products and services.

• Help build the client knowledge and understanding of SessionM products and services, and drive platform adoption.

• Be the client advocate - managing the overall health of the client relationship by working across internal departments to ensure that client expectations and requirements are understood and deliverables are met.

• Deliver quarterly business reviews to executive client stakeholders.

• Build and manage Client Success Plans (CSP) that set the tone for the relationship, and measure shared goals over time.

Role Requirements

• Advanced experience managing and upselling to enterprise senior client-level stakeholders within the Restaurant and/or Retail industry. Relevant client-side experience, or experience in managed services is a plus.

• Track record of hitting renewal targets, driving incremental value, and retaining long-term client contracts.

• Proficiency of the marketing technology ecosystem (specifically customer data, CRM, customer engagement and loyalty platforms).

• Ability to thrive in a fast-paced environment, handle a diverse workload, and meet aggressive deadlines.

• Must be confident and possess strong communication, listening, and interpersonal skills, with an ability to manage complex senior level relationships and negotiations.

• Strong oral presentation skills and ability to assist in presentation development.

• Comfortable working with data analysts and providing actionable insights and recommendations.

• A self-starter, proactive, with the ability to problem solve and deliver solutions vs. issues to management and clients.

• Strong cross functional team player who is comfortable talking to topics related to marketing (both traditional and digital) data, strategy, CRM, customer care, and operations.

• Experience with end user facing marketing programs, like loyalty or customer engagement.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

Governments need greater efficiencies;

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

Retailers want to fight fraud;

we provide the tools.

Requisition ID: R-182936

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