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MasterCard Senior Product Manager- Technical in Vadodara, India

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Product Manager- Technical

About Mastercard & Mastercard Digital Enablement Service (MDES)

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our team’s mission is to make payments easy, fast and as secure as possible. That’s why we’ve developed technology that enables mobile payments (Apple Pay, Google Pay, Samsung Pay, Garmin Pay, etc.) and secure, tokenized remote commerce payments. We call the set of services delivering this "MDES”. We’ve experienced incredible success and growth, with 10s of billions of transactions being processed each year, however now we are focusing on ensuring the success continues as we scale MDES even further.

Are you passionate about developing world class products

• Do you enjoy seeing the impact your Product Ideas has on a wide range of customers across the globe?

• Do you want to work for a company that offers above and beyond benefits including paid parental leave, flexible work hours, gift matching, and even volunteer incentives while encouraging your own professional learning and development?

• Do you thrive in a place where you are continuously learning more while growing your skills and career?

• Do you want to join a Company that offers a competitive benefits-and rewards program that attracts, develops and retains the most talented employees around the world?

Overview

The MDES Partner Interface & API team is looking for a Lead Product Manager-Technical who will act as the link between development, product and commercially facing teams for the delivery of new features and enhancements to the MDES platform.

• Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends

• Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap

• Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements

• Collects and shares user stories with engineering teams

• Acts as the voice of the business customer and accountable for the platform services

Responsibilities

• Owns the working backwards document and vision for one or more features

• Elicits and decomposes business requirements into platform requirements and user stories

• Coordinates internal forums to collect and identify feature-level development opportunities

• Contributes near-term input (quarterly) for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user stories

• Recommends trade-off decisions on platform product features/depth of features/backlog items

• Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests

• Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams

• Enables self-service support and/or works to reduce overhead

• Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product and inform the backlog

• May participate with the business in customer research to inform platform product feature needs

• Coordinates with interdependent teams on platform product requirements

• Keeps close to the design of the user experience

• Continuously monitors feature development at the feature level adjusting throughout implementation as needed

• Reviews product demo against acceptance criteria for the feature set

• Prepares launches and monitors platform performances, adoption, and operational health for feature sets

• Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature

• Stays aligned with GTM plans for the feature set

• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues

• Mentors team members

• Assists with candidate selection and onboarding

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-162025

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