MasterCard Manager, Communications in Toronto, Canada

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Manager, Communications

Communications Manager, Canada

Mastercard has an exciting opportunity for an experienced Communications professional to join our team.

Reporting to the Vice President of Communications, the Communications Manager will help drive Mastercard€™s Communications program across Canada. The ideal candidate is a creative, passionate, self-motivated individual with a successful track record of developing both internal and external Communications programs that support Communications objectives and business priorities.


The Communications Manager will be responsible for helping to define, implement and execute integrated communications plans covering PR, Media Relations, Internal Communications/Employee Engagement, Crisis Communications, Thought Leadership, CSR and Philanthropy. The role encompasses the Mastercard brand, all business units, products, services and Corporate Communications.

An essential component of the role is to successfully work in a complex environment with multiple stakeholders. The position demands flexibility and the capacity to deal with fast-changing situations as well as having the personality and skills to work with a diverse local and virtual team.

The person in this role must be able to successfully manage projects and agency teams, while having the personal capability to lead projects without agency support.


Develop, implement and manage Communications programs in support of corporate objectives, priorities and the company's vision.

Handle press inquiries and identify issues that could impact Mastercard€™s reputation.

Build and maintain relationships with key journalists, influencers, analysts and external stakeholders

Determine the right media mix to use in support of planned product/service launches and corporate announcements.

Organize PR activities including press conferences, media briefings, speaking engagements and press tours.

Identify speaking opportunities/platforms and develop materials to position Mastercard executives as industry experts and thought leaders in Canada.

Lead the implementation and communications for Mastercard€™s CSR/Philanthropy program in Canada to increase awareness and drive employee engagement.

Drive strategic internal communications plans that align with business objectives to enhance employee understanding and engagement levels.

Develop and execute internal communications programs across multiple vehicles (face to face meetings, email, intranet, webcasts, videos, and presentations.)

Lead quarterly employee town hall meetings and internal launch events.

Research and recommend innovative practices to advance internal communications and increase work collaboration/knowledge sharing.

Support regional North America Communications activities and projects outside of Canada, as needed.

All About You:

Bachelor's Degree in Journalism, Communications, Public Relations or equivalent

Experience working in a global communications environment across multiple regions a plus

Proven experience creating and implementing internal communications programs that drive employee understanding and engagement

Existing relationships with technology, payment and business media and a solid understanding of the media landscape and trends in Canada

Experience working with and/or managing PR agency teams

Business-to-business communications experience, ideally in the payments or technology sector

Exceptional written and verbal communications skills, demonstrated experience framing content for diverse audiences and comfort creating new materials

Winning combination of strategic mindset and hands-on communications skills

A collaborative spirit and excellent interpersonal skills

Team player, customer-service and detail-oriented, multi-tasker in fast-paced, deadline-driven environment

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹
Requisition ID: R-60902