MasterCard Manager, Innovation Management in Tokyo, Japan

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Manager, Innovation Management


Mastercard Labs is part of Mastercard€™s global organisation, focused on the evolution of technological and consumer trends and the implication of these evolutions on the payments and commerce industry. Our tried, tested and proven methodologies enable us to commercialize new ideas and solution bundles from a variety of capabilities, and fast-track the best concepts into market faster than ever before.

Reporting to the Head of Digital Payments and Labs in Japan, the Mastercard Labs Japan Innovation Management leader is a key director level role and a commercial leader in framing the innovation strategy and priorities of the Mastercard Japan business alongside the Mastercard market leadership and digital team.

The Innovation Management Director will be responsible for connecting Mastercard Labs with the Japan business and other key product & technology stakeholders, for documenting and accelerating business and product requirements for highly strategic projects, and for connecting Mastercard€™s Innovation agenda with our clients and the industry in Japan to drive relevance and marketplace advantages. The role will have lead responsibility for all Mastercard Labs Japan innovation initiatives including project management, design thinking workshops, client engagements, relationships with relevant external ecosystems and for internal innovation programs and events in Japan.


Articulate and communicate the strategy, go-to-market, and development status of projects as the face of MasterCard Labs Japan to external and internal parties, particularly executive-level stakeholders.

Liaise with Mastercard Labs regional and global teams, Product, Marketing and Sales, Operations & Technology, Global Innovation Management and Communications teams, to remove friction during fast paced product development sprints focused on augmenting Japanese customer€™s innovation roadmap with Mastercard.

Connect and establish pilots for Mastercard Japan for customers jointly identified with the Japan leadership team, and work with all stakeholders to define the minimum viable product (MVP) to set projects up for success during execution.

Support Japan market team in responding to client queries, RFIs and RFPs by working with the Japan regional team to position Mastercard to win key deals and accounts

Manage the Mastercard Labs Japan innovation showcase, developed for co-creating with customers, owning both local and global content and managing / facilitating all client design thinking workshops to ensure that Mastercard is positioned as an innovation leader and to support/develop sales opportunities

Be a regional catalyst for innovation within Mastercard Japan by driving and managing engagement in Mastercard Labs broader innovation activities and events such as Innovation Express, Take Initiative, Ideabox, etc.

Explore and support development of Mastercard Labs€™ relationships with other relevant external parties such as other Labs organizations, India-based FinTech hubs, government bodies, venture capital ecosystems, and colleges/universities in alignment with Mastercard€™s strategy and local agreements.

Increase Mastercard€™s reputation for executing and commercializing breakthrough innovation projects vital to the strategy of Mastercard€™s business in Japan.

Role is located in Tokyo, Japan, and both regional and global travel will be required of the role

All About You

Successful candidates will possess the following skills and competencies:

INNOVATIVE: Not afraid to challenge the status quo, question assumptions and generate new propositions by looking at issues from multiple angles and insights & data

CURIOUS: Open to learning and exploring new technologies, information and practices; interested in understanding how things work

FLEXIBLE: Remains focused on key priorities during stressful situations brought on by ambiguity and conflict

COURAGEOUS: Takes calculated risks and purposefully puts self in challenging situations where success is not always guaranteed

CONNECTOR: Takes time to reflect on each step in the process; spends focused energy processing information, gaining deeper insights into problems and requirements

COMMERCIAL: Has a strong sense of commercial value both for clients and for Mastercard and can create value propositions

ORGANIZED: Applies strong project management skills to keep diverse teams on track versus stated development targets

Additional skills & experience:

You will have native level Japanese skills (both spoken and written) good enough to prepare materials, pitch, influence & lead consensus among stakeholders as well as business level English.

Demonstrated experience in innovation, design thinking, product development, and project management

Entrepreneurial with experience in matrix organizations/ corporate environments

Must have experience and expertise across multiple existing and emerging technologies with demonstrated ability to link technology and multiple aspects of payments business, i.e., understand technology and apply it to business challenges

High energy, can-do attitude, strong desire to succeed

Executive-level presentation skills€”must have persuasive €œpresence€ and ability to effectively communicate technology to business people and business to technology people

Leadership skills€”must be able to influence others without reporting relationships

Analytical and strategic skills

Ability to act effectively as a brand ambassador

Bachelor€™s degree, MBA (preferred)

You will be based in Tokyo. There will be some travel required

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹
Requisition ID: R-66391