MasterCard Engineer, Biz Ops in Shanghai, China

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Engineer, Biz Ops

Overview

The ability to build and operate a payments processing platform in a new market

Represent Mastercard operations & technology interests within region

Viewed as the subject matter expert in your particular field of expertise

Ability to work in a €œstart-up€ environment

Closely liaison with key stakeholders and potential 3rd party resources

Have you ever brought a product to market in an emerging market?

Have you worked in a €œstart-up€ environment from design-build-operate?

What experiences do you have working in a highly regulated environment?

Role

Support daily operations with a hyper focus on triage and then root cause by understanding the business implications of our products

Proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications

Streamlining and standardizing traditional application specific support activities

Centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders

Align Product and Customer Focused priorities with Operational needs

All About You

Experience in application development lifecycles and how it integrates with operations.

Experience in working across development, operations, and product teams to prioritize needs and to build relationships.

Experience in SAFe (agile) transformations to support the Technology Business Management practice.

Experience in managing the end-to-end service event and incident management processes to produce excellent customer service to align with the ITSM model.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹
Requisition ID: R-67906