MasterCard Engineer, Biz Ops in Shanghai, China
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Engineer, Biz Ops
The ability to build and operate a payments processing platform in a new market
Represent Mastercard operations & technology interests within region
Viewed as the subject matter expert in your particular field of expertise
Ability to work in a start-up environment
Closely liaison with key stakeholders and potential 3rd party resources
Have you ever brought a product to market in an emerging market?
Have you worked in a start-up environment from design-build-operate?
What experiences do you have working in a highly regulated environment?
Support daily operations with a hyper focus on triage and then root cause by understanding the business implications of our products
Proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications
Streamlining and standardizing traditional application specific support activities
Centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders
Align Product and Customer Focused priorities with Operational needs
All About You
Experience in application development lifecycles and how it integrates with operations.
Experience in working across development, operations, and product teams to prioritize needs and to build relationships.
Experience in SAFe (agile) transformations to support the Technology Business Management practice.
Experience in managing the end-to-end service event and incident management processes to produce excellent customer service to align with the ITSM model.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Requisition ID: R-67909