Mastercard Jobs

Job Information

MasterCard BizOps Engineer II in Shanghai, China

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless at https://www.priceless.com/ ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

BizOps Engineer II

Overview:

• The ability to build and operate a payments processing platform in a new market

• Represent Mastercard operations & technology interests within region

• Viewed as the subject matter expert in your particular field of expertise

• Ability to work in a “start-up” environment

• Closely liaison with key stakeholders and potential 3rd party resources

• Have you ever brought a product to market in an emerging market?

• Have you worked in a “start-up” environment from design-build-operate?

• What experiences do you have working in a highly regulated environment?

Role:

• Support daily operations with a hyper focus on triage and then root cause by understanding the business implications of our products

• Proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications

• Streamlining and standardizing traditional application specific support activities

• Centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders

• Align Product and Customer Focused priorities with Operational needs

All About You:

• Experience in application development lifecycles and how it integrates with operations.

• Experience in working across development, operations, and product teams to prioritize needs and to build relationships.

• Experience in SAFe (agile) transformations to support the Technology Business Management practice.

• Experience in managing the end-to-end service event and incident management processes to produce excellent customer service to align with the ITSM model.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

Governments need greater efficiencies;

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

Retailers want to fight fraud;

we provide the tools.

Requisition ID: R-89590

DirectEmployers