MasterCard Analyst, Customer Technical Communications-1 in Shanghai, China

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Analyst, Customer Technical Communications-1


The ability to build and operate a payments processing platform in a new market

Represent Mastercard operations & technology interests within region

Viewed as the subject matter expert in your particular field of expertise

Ability to work in a €œstart-up€ environment

Closely liaison with key stakeholders and potential 3rd party resources

Have you ever brought a product to market in an emerging market?

Have you worked in a €œstart-up€ environment from design-build-operate?

What experiences do you have working in a highly regulated environment?


Manage and perform all or various stages of processes to publish technical content in online, CD-ROM, and printed formats, adhering to strict deadlines while managing multiple projects and deadlines simultaneously.

Develop and implement publication processes within the department and with external vendors

Research; analyze and recommend new electronic media technologies; including proposal preparation and cost-and-benefit analyses

Provide publishing support, including format conversions and testing of online content and online quality checks for writers before manuals are published

All About You

Provide customer service to members and internal departments and technical support for department specific software

Maintain departmental databases and provide reporting on a regular and an ad hoc basis and manage archival of online and hardcopy documentation

Technically support publication of online pages and Information Centers (published in HTML)

Work with Business Owners to create and update technical forms

Equal Opportunity Employer
Requisition ID: R-62258