MasterCard Director of Sales Engineering in Seattle, Washington
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Director of Sales Engineering
The Cyber and Intelligence Solutions (C&I) team is responsible for product management and innovative product development of products and services to address the evolving risk & cyber security needs of all of MasterCard’s various customer segments. The C&I team was established with the responsibility to safeguard all aspects of safety and security in payments and have made great strides with new products, services and standards, positively impacting all aspects of our current and future payment eco-system.
Ekata, a Mastercard company, is the global standard in identity verification, providing businesses worldwide the ability to link any digital transaction to the human behind it. Our Ekata Identity Engine, the first and only of its kind, uses complex machine learning to combine features derived from the billions of transactions within our proprietary network and the data from our graph to deliver industry leading risk assessment solutions.
As a Director of Sales Engineering team at Ekata, a Mastercard Company, you will lead a diverse customer-facing technical team responsible for guiding prospective and current customers through Ekata API implementations. Your team of product experts are tasked with helping customers solve their fraud related business problems by ensuring they find the maximum value out of Ekata data while helping Sales close deals quickly and accelerate Ekata’s continued growth in the market. As a leader of a critical internal and external support team, you will work collaboratively with our account services, sales and partnerships and marketing teams in order to help qualify and close new opportunities for Ekata products.
In this role you will:
Lead, coach and further develop a team of sales engineers through regular 1:1s, feedback sessions, and performance reviews
Ensure team has effective processes and communications for servicing the needs of our market facing teams
Ensure the development and maintenance of team standards and procedures that result in an environment compliant with company policies
Drive recruiting and interviewing candidates to make successful hires
Support the growth and learning of team members, through mentorship and supporting professional learning opportunities
Grow as a director via strategic planning, mentoring and training, and give and receive quarterly evaluations
Work with product and sales leadership to help build out a solid go to market strategy in the region
Work with market facing leaders to prioritize sales opportunities and support of existing accounts
Liaise with the Product team to bring customer facing perspectives and share feedback from the market
Represent Ekata in the market, attending conferences and webinars, and supporting the creation of best practice documentation including industry knowledge and product use
Be a thought leader in product strategy
Lead a team in ways that aligns with and supports overall company values
All About You:
Excellent spoken and written English skills
BS or advanced degree in computer science, engineering, or a related technical field (or equivalent professional experience)
Experience working as a sales engineer or similar technical role
Experience directing and managing teams with technical contributors
Experience working with sales and other market facing teams
Good interpersonal skills, open and honest communicator
Good problem solving and analytical skills
Ability to adapt to changing needs and priorities and make decisions quickly
Experience with SaaS, AWS, Databricks, distributed computing, big data or machine learning projects and solutions
Basic scripting and analysis skills in Python
Excellent presentation and interpersonal skills
Ability to communicate technical concepts to non technical internal and external stakeholders
Ability to effectively communicate with different levels of staff including data science, engineering, product management, marketing, business, both internally and externally
Ability to extract and analyze data in SQL
High level knowledge and understanding of supervised machine learning models and APIs
Experience in understanding customer needs and using those to build technical specifications
Proven ability to establish credibility with technical leaders in customer organizations
In many locations, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in our NYC offices, as required by law, only individuals who have been fully vaccinated against COVID-19 will be permitted inside Mastercard offices unless a reasonable accommodation has been approved in advance.
In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact email@example.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Requisition ID: R-179105