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Job Information

MasterCard Director, Customer Compliance & Fraud - Security/Risk Services in Sao Paulo, Brazil

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Director, Customer Compliance & Fraud - Security/Risk Services

Job Description


  • Demonstrated success managing projects;

  • Demonstrated ability to communicate and interact cooperatively in a team environment.

  • Demonstrated initiative in developing relationships with internal partners across compliance areas and knowledge of how to navigate the organization to find internal resources.

  • Ability to deliver data mining analysis with a huge amount of data. Ability to identify behavior patterns, business opportunities and track progress of the different action plans that we will put in place to tackle these opportunities.


  • Knowledge of compliance concept and requirements in day to day operations;

  • Review and/or analyze customer compliance data and identify potential deficiencies;

  • Support and/or conduct regular customer meetings and make recommendations to mitigate their risks and maintain the integrity of the payment system;

  • Investigates and escalates potential risks to prevent and eliminate customer non-compliance activities that may lead to financial loss;

  • Supports execution of customer compliance programs that protect and enhance Mastercard's brand.

All About You:

  • Help to Monitor compliance and business landscape to identify trends and synthesizes key findings to communicate with team;

  • Shows a thorough understanding of compliance and risk management processes by highlighting potential risk exposures and providing recommendations on possible control and mitigation tactics;

  • Approaches work situations with intellectual curiosity regularly sharing ideas for process modifications/ improvements.

  • Leverages knowledge of different stakeholder networks and seeks opportunities to engage stakeholders in different ways that can have positive outcomes.

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Requisition ID: R-131847