Mastercard Jobs

Job Information

MasterCard Director, Product Management - North America Small Business Segment Team in San Francisco, California

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Director, Product Management - North America Small Business Segment Team


The Director, Small Business Segment manager will be part of the North American small business segment team which is responsible for advancing the Mastercard small business efforts throughout the United States and Canada. They will play a critical role in the development, integration, and execution of digital/beyond card strategies. The Director will be responsible for identifying, developing and bringing to market solutions that meet the holistic needs of small businesses as well as our partners within the payment ecosystem focused on a beyond card strategy anchored in digital and technology innovation. They will also work to determine how to best integrate existing products and platforms (MDES, Send etc.) can advance Mastercard’s small business position in current and emerging payments approaches.


 Contribute to the definition and implementation of business strategies with a focus on beyond card that will drive growth of small business market share and Mastercard revenue. Currently, market share is defined as small business credit and debit card spend, however as we continue to evolve our solution set the matrix of market share will evolve

 Product development and management of beyond card based solutions focused on digital enablement, integration of current and new Mastercard assets to enable small business owners

 Partner with internal and external constituencies to identify, research, and analyze new digital/technology-based products, services and capabilities; Mastercard assets, solicit input for concepts, enhancements and market intelligence

 Engage and manage cross-functional teams through all phases of the product development process, and serve as a strategic liaison, facilitating ongoing communication and collaboration efforts

 Provide regular updates to senior management on the group's, activities, results and budget

 Provide consultative sales leadership, especially during complex and cross-departmental sales discussions through the combination of deep functional skills, small business accumen and a thorough understanding of Mastercard's assets, positioning the organization as the best solution partner for the customer

 Manage the development of financial business case and ROI analysis for the owned projects

All About You:

 Are you a passionate, energetic person that wants to be given an opportunity versus a specific task?

 Are you excited to be a part of a nimble and entrepreneurial team?

 Are you passionate about helping small businesses achieve and grow their business?

 Do you have a strong passion for and knowledge/expertise of technology and payments?

 Do you have a background in digital and technology innovation?

 Do you have a strong sense of urgency and influencing skills?

 Do you posses a relentless drive to achieve desired outcomes?

COVID-19 Considerations

In many locations, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in our NYC offices, as required by law, only individuals who have been fully vaccinated against COVID-19 will be permitted inside Mastercard offices unless a reasonable accommodation has been approved in advance.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-170795