Mastercard Jobs

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We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Specialist, Product Development and Innovation, Cyber and Intelligence Solutions

Overview

The Cyber and Intelligence (C&I) team is responsible for product management and innovative product development of products and services to address the evolving risk and security needs of all of MasterCard’s various customer segments. The C&I team was established with the responsibility to safeguard all aspects of safety and security in payments and have made great strides with new products, services and standards, positively impacting all aspects of our current and future payment eco-system.

The Senior Specialist, Product Development and Innovation, will focus on product management activities for Stand-In Authorization and MIP Transaction Blocking, acting as the lead for comprehensive rule strategies that monitor and prevent fraud, as well as driving the global stand-in strategy. This role requires close collaboration with other C&I teams, as well as partnership from the Regions and Operations & Technology. The Senior Specialist will need to be innovative and a demonstrated self-starter.

Role

 Act as a product owner and manage strategic initiatives for the Decision & Transaction Services business unit

 Pro-actively develop rule strategies in partnership with various internal teams

 Work closely with a cross-functional team to lead product development efforts, identify synergies, propose the most efficient solutions, and resolve issues in a timely and cost effective manner

 Interface with technical developers to translate product requirements into technical specifications, ensuring mutual understanding and reducing time to market

 Is knowledgeable on, or has the desire to learn, global fraud patterns and can develop solutions to combat

 Advises Product team on customer feedback/concerns to aid in building solutions that meet customer needs

 The ability to understand complex information and data, and come up with the most appropriate method of communication for intended party

 Analyzes service trends and leverages usage statistics to further enhance comprehensive rule strategy

 Gather statistics and provide reporting on strategy performance for management review

 Track the success of functional initiatives and develops new methods and processes to improve efficiency

All About You

 Demonstrated track record achieving business targets and building business relationships

 Experience translating and applying customer feedback (internal, external) to lead product strategies

 Experience setting direction for go-to-market plans and leveraging market insights to differentiate from competitors

 Established business technical expertise in the development of integrated product solutions spanning multiple product categories

 Proven project management, organization, and thought leadership skills with ability to build, lead, and maintain strong, productive working relationships with internal stakeholders

 Ability to analyze complex issues and provide direction towards their resolution

 Excellent organizational skills, project delivery and project management experience

 Strong business acumen coupled with a customer focus and analytical skills

 Superior oral and written communication, problem solving, product documentation, and product development skills

 A problem-solving attitude and a willingness to tackle different challenges.

 Strong interpersonal skills with the ability to communicate effectively within all layers of an organization

 Demonstrated leadership in taking accountability and acting with a sense of urgency

 Demonstrated ability to multi-task, establish priorities and work independently under pressure and with limited supervision

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Requisition ID: R-119468