MasterCard Senior Analyst, Customer Compliance & Fraud in Purchase, New York

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Senior Analyst, Customer Compliance & Fraud


Responsible for the preservation of the Mastercard brand and that of its customers.

Conduct e-commerce reviews and analysis of potential illegal and brand-damaging activity which may pose a legal risk, or reputational damage to Mastercard.

Have you managed merchant compliance?

Have you performed underwriting or risk management duties in the bank card industry?

Are you motivated to cease illegal activity?

Do you want to be a part of a team that enforces compliance with our rules?


Conduct online searches and investigations using a variety of sources (internet, media, transaction trends and information platforms) in order to gather information on Mastercard customers, Service Providers and merchants and document potential compliance concerns.

Conduct specialized audits and investigations regarding possible compliance related matters.

Prepare customer compliance communications, monthly management statistics, memoranda, presentations or other assigned documentation.

Administer projects and processes specific to programs including, Business Risk Assessment and Mitigation program and general compliance with Mastercard Rules.

Provide customer support, training and education relating to compliance/fraud trends.

Research special compliance topics and develop reports as assigned.

Special projects as required, including but not limited to preparing yearly Business Impact Analysis procedures, compliance program process documentation and solution oriented concepts to assist in ensuring the payment system integrity

Propose new processes and solutions to enhance compliance efforts.


A strong understanding of the credit card transaction process and compliance rules are required.

Bachelor€™s degree in business/criminal justice or equivalent work experience.

Credit card acquiring risk management experience with a focus on merchant monitoring and merchant compliance preferred.

Excellent PC skills including Microsoft Excel, Word and PowerPoint, and Outlook.

Knowledge of Mastercard Rules and Standards, Mastercard On-Line and Microsoft Access desirable.

Requires a high degree of confidence, tact and integrity related to communicating with high-level internal and external contacts.

Strong analytic; investigative, and problem-solving skills with an ability to work in a team setting

Proficient in performing online research and possess a superior attention to detail.

Ability to follow and execute procedures with limited supervision, work in a fast paced and dynamic environment, handle multiple tasks, and consistently satisfy established deadlines.

Requires regular exposure to confidential data, adult related content and material of an explicit nature.

Equal Opportunity Employer
Requisition ID: R-63721