MasterCard Manager, Issuer Loyalty Solutions Program Management in Purchase, New York

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Manager, Issuer Loyalty Solutions Program Management

Manager, Issuer Loyalty Solutions Program Management

Overview:

MasterCard Loyalty Solutions provides a wide range of loyalty assets including the design, implementation and operations of cardholder reward programs and cardholder benefits, assistance and insurance services. These solutions include card point based and cashback reward programs, travel, shopping and security benefits such as travel insurances and concierge services that enable issuers to reward, protect and assist cardholders driving overall card usage, retention and brand preference.

The U.S. Loyalty Solutions team is a highly collaborative organization and the Manager will interface with various roles and disciplines within North American and global teams to serve our issuing clients.

The core objectives of the role are:

Managing card rewards and benefit programs which include: program management, loyalty strategy, planning and growth, campaign management, technical management, new business development, issue resolution, P&L forecasting and overall client relationship management

Assessing and validating client needs on an ongoing basis and recommending product solution(s) to meet program goals and objectives

Working with client account teams (CAMS) to identify pain points and proactively provide rewards and benefits subject matter expertize

Role

Represents NAM Loyalty Solutions MasterCard as the €œOne Voice€ (primary contact) in existing client€™s loyalty interactions; organic & new/add-on business, product capabilities and enhancements and loyalty program strategy

Responsible for retaining and growing loyalty solutions clients in conjunction with cross functional support teams

Build and maintain strong, long-lasting customer relationships developing a trusted advisor relationship with Loyalty Solutions clients, Client Account Managers (CAMS) and other key stakeholders

Conducts quarterly business reviews and leads client meetings to ensure consistent quality delivery of existing products and solutions in addition to identifying new opportunities to drive retention and increased account revenue

Conduct internal financial planning and budgeting for a portfolio of accounts, measure and manage account performance against KPIs

Assists new business development sales by providing subject matter expertise to sales teams and CAMs

Ensure the timely and successful delivery of new programs according to customer needs and objectives by providing program oversight and management, and coordination with cross-functional teams

Creates and maintains account budgets and forecasts and is responsible for establishing and monitoring own revenue projection goals

Initiates solution development efforts that best address customer needs, while coordinating the involvement of all necessary cross functional team members in order to meet account performance objectives and customers€™ expectations

Participate in internal client account planning and global product planning sessions to build awareness and knowledge and identify opportunities for growth

Identify opportunities for new product development and enhancements to meet client needs in NAM and work with Product and Implementation Services to prioritize and develop a business case

Creates and maintains account budgets and forecasts and is responsible for establishing and monitoring own revenue projection goals

Maintains high customer satisfaction ratings that meet company standards

All About You

The ideal candidate will be an experienced account management professional with a demonstrated record of success in managing projects and clients relationships within the US marketplace

At least 5-7years experience in managing reward and benefit programs

Proven ability to manage multiple projects at a time while paying strict attention to detail

Excellent verbal, presentation, and written communication skills with ability to effectively communicate to many audiences, from technical resources to client marketing leads

Proven track record in cross company, collaborative teaming

Excellent listening, negotiation and presentation skills

Analytical Thinking/Problem Solving

Previous credit/debit/private label card marketing or related services experience preferred

Bachelor€™s degree required, advanced degree preferred

Competency with Microsoft Office including Word, Excel, and PPT

Travel Required

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹
Requisition ID: R-63799