MasterCard Manager, Global Research & Insights in Purchase, New York

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Manager, Global Research & Insights


The Global Research & Insights Manager will act as a strategic partner to our global product development and product marketing teams, providing insight-driven thought leadership to drive strategy and innovation.

The successful candidate will be adept at uncovering insights, driving them into the business, able to advocate for their recommendations and successfully influence critical business decisions.


Partner with the Global Product and Marketing Teams to drive strategy and innovation through consumer and customer insights

Proactively provide thought leadership to influence stakeholders in order to make the appropriate business decision through the lenses of consumer, customer and business goals/priorities.

Develop research plan based on identifying key business questions and knowledge gaps

A clear communicator, able to deliver findings in an engaging, fresh and impactful manner, cutting through the complex to tell a simple, compelling narrative

Source and synthesize information and data points, and translate them into actionable insights and business recommendations

Source and execute complex primary research projects with collaboration of research partners in order to address business questions.

Manage research project from start to finish- translate business questions in to research plan; source appropriate research partner; develop questionnaire, data & analysis plan; write report/presentation and communicate to key stakeholders

Manage research agencies to successful and timely project delivery, managing within budget

Analyze consumer and market trends to understand key perceptions, motivations and drivers of consumer/customer/market dynamics.

All About You

Previous experience in a strategic insights/planning role

Minimum Bachelor's Degree. Advanced Degree preferred

Client-side work in CPG preferred

Experience in payments/financial industry a plus but not required

An analytical mindset, with a passion for deconstructing and reframing questions and an ability to distill disparate datasets into clear & meaningful recommendations

Consultative abilities, influencing stakeholders, strong problem solving, analytical & quantitative skills. Capability to see the Big Picture. Aptitude to integrate intelligence sources and connect the dots to arrive at a conclusion/hypotheses/story/the solution.

A deep understanding of how to turn insights into action and impact the commercial agenda

Ability to connect research insights with consumer/market trends to develop hypotheses around results/next steps.

Strong data packaging and storytelling skills.

Successfully delivered presentations to internal leadership or external stakeholders

Ability to work independently in designing & managing research €“ both qualitative and quantitative

Experience across a broad range of market research techniques and analytical techniques

Advanced Excel & PowerPoint skills, SPSS skills.

A team player, who thrives on working collaboratively, inspiring others and bringing out the best in the wider team

Extensive experience working with internal colleagues across functions and job families

Equally comfortable contributing and influencing in group or individual assignments.

High energy, enthusiastic and passionate about getting to the insight.

Equal Opportunity Employer
Requisition ID: R-57353