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MasterCard Director, Technology Risk - Operational Resilience in Purchase, New York

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Director, Technology Risk - Operational Resilience

Who is Mastercard?

Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities.

As a company, we know that our success is driven by the skills, experience, integrity and mindset of the talent we hire. By building an inclusive, world-class culture, our employees have once-in-a-career opportunities to be a part of teams that have a greater impact on our community and our world. We invite you to join our team to find out how you too can start something priceless.


The Technology Risk Management (TRM) organization is a business enabler and industry leader of technology and security risk management practices, supported by a multi-disciplinary team of top security, technology, and risk professionals. Our mission is to provide enhanced visibility and proactive management of technology risks and ensuring strong security and sound operational environment.

The Risk Governance & Operations (RG&O) team within TRM is looking for a Director, Technology Risk - Operational Resilience to lead and manage our operational resilience practices and capabilities as we expand our business and as regulatory and industry expectations regarding resilience continue to evolve. The ideal candidate is an expert in operational resilience policies and practices, highly motivated, intellectually curious, and able to work with a diverse stakeholder group to ensure that our operational resilience framework enables Mastercard to continue to deliver on our customer promises.


Oversee the documentation and ongoing management of Mastercard’s Operational Resilience Framework and practice, working closely with Business Operations, Enterprise Resilience (business continuity / technical recovery teams) and other partner teams to ensure clearly-defined roles and responsibilities.

Work closely with stakeholders (for example, our product management, software engineering, business operations, and enterprise resilience teams) to ensure that our practices, policies, and standards are designed to effectively meet all applicable customer and regulatory requirements regarding operational resilience, and ensure that the framework evolves as stakeholder needs, industry best practices, and technology capabilities change over time.

Collaborate with various internal policy and standard owners to ensure that all external requirements and industry best practices regarding operational resiliency are understood and addressed within our framework.

Support and/or manage internal project teams as needed to identify and evaluate the implications of new or revised external standards or mandates regarding operational resilience.

Collaborate with our Stakeholder Assurance team to develop and maintain a set of communications assets that articulate our operational resilience framework and practices when needed.

Partner with Enterprise Risk Management and other teams as needed to deliver clear, accurate, and timely executive- and board-level reporting & insights regarding operational resilience.

All About You

The ideal candidate for this role will:

Have experience developing and managing operational resilience programs ideally in a large, global, heavily-regulated environment—ideally financial services or another critical national infrastructure / systemically important industry or sector.

Be able to effectively translate stakeholder requirements (both regulatory and customer) into a set of practices that can be implemented and managed to ensure appropriate operational resilience across our business.

Be skilled at explaining technical problems and capabilities succinctly and clearly, across all communications mediums and to a diverse group of stakeholders and end-users, including senior executives.

Be very familiar with industry best practices and regulatory expectations regarding operational resilience, especially related to financial services / payments sector, including resilience standards around systemically important payment systems

Know how to manage stakeholder relationships and navigate scenarios in which divergent stakeholder viewpoints and requirements may exist, and sometimes may appear to conflict.

Have strong IT and project management skills, and a strong technical acumen.

Be passionate for the discipline of operational resilience, and effectively disseminate that passion to your stakeholders and internal customers.

Embrace The Mastercard Way – our culture of relentless focus on our customers (both internal and external) through ownership and empowerment, simplification, thoughtful risk-taking, and delivering with speed and agility.

Have a degree in information security management, information technology management, data protection, or a similar / related discipline.

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Requisition ID: R-134077