MasterCard Director of Acceptance Quality, Product Management, Global Acceptance & Solutions in Purchase, New York
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Director of Acceptance Quality, Product Management, Global Acceptance & Solutions
The Global Acceptance and Solutions team (GA&S) is responsible for ensuring merchants of all sizes continue to play an essential role in the payments ecosystem and in the success of Mastercard. The team works with various internal Mastercard teams to help Mastercard gain preference, win deals and bring added value to the relationships with merchants. Within GA&S, the Product Management team is integral to the growth of Acceptance and is focused on delivering and scaling new experiences with consumers and merchants using EMVCo standards. Product Management is also responsible for the overall strategy, sales enablement and product roadmaps.
Do you have a passion for improving Cardholder checkout experiences?
Do you like to create programs that provide impact at scale?
Do you like to organize and gain mastery over complex processes, issues and systems?
Do you like to work on large-scale, cross-functional initiatives?
The Director of Acceptance Quality will be responsible for growing Acceptance and Cardholder usage of our payment solutions through the development of a global strategic quality plan and best-practices management. This position plays an essential role in delivering a high quality and consistent Cardholder payment experience globally across all of our technologies including EMV-Chip, contactless and QR payments and ensuring that regions are leveraging global learnings to drive scale. This Director will define the optimal transaction flow across payment types and partner cross-functionally to launch global improvement programs. The Director will develop and manage product Quality KPIs and competitive benchmarking. The Director will also be responsible for aligning Acceptance best practices and driving those globally.
Define product standards, SLAs and requirements needed to deliver the optimal checkout experience and to address quality issues
Partner with Regions, Franchise and Quality Assurance teams to understand, measure and prioritize Acceptance quality issues
Develop and champion Acceptance Quality programs in partnership with Franchise, ESS and the Regional leads to drive ecosystem behavior including compliance, incentive, monitoring and employee awareness initiatives
Define and set target for Acceptance Quality KPIs; Actively monitor metrics to identify pipeline of improvement projects and product enhancements
Rollout continuous improvement initiatives and product adjustments
Ensure consistent quality approaches are applied to new product and technology launches
Develop Acceptance best practices and competitive benchmarking; Institute mechanism for best practice sharing with partners on an ongoing basis to ensure GA&S strategies are integrated and aligned
All About You
-Passion for customer experience and process optimization
-Highly detail oriented
-Excellent communication (written and verbal skills) with ability to simplify complex concepts and communicate across audience levels
-Excellent project management skills proven ability to launch and manage large, cross-functional initiatives
-Ability to partner with and influence critical stakeholders including Platforms, O&T, CIS, Product Delivery and Franchise
-Acquiring and Merchant payments experience
-Proficiency working with technical concepts and partners; Product development or customer implementation experience a plus
-Experience in process improvement and optimization
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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Requisition ID: R-74519