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MasterCard Director, Learning & Development in Purchase, New York

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Director, Learning & Development

Overview

• The Learning & Development function is responsible for building employee capability related to professional skills and functional skills.

• We provide a framework and infrastructure, as well as tools and resources, to support employee career development. We create a learning environment that enhances collaboration, and leverages technology, to provide continuous access to learning.

• The Director, Learning & Development role is accountable for program design, development and initial implementation for select learning & development initiatives

• Learning programs/products include employee training and development (i.e. building management capabilities/expertise, functional capabilities, strategic capabilities, etc.)

• Are you motivated to be a part of a ‘next practice’ learning and development team? Do you excel at translating plans into action? Are you ready to coordinate, curate, and create learning that can help our business partners succeed?

Role

• Accountable for the end-to-end design and execution and performance of approved programs for a designated BU/Function or domain and ensures delivery of high quality programs

• Designs, develops and curates programs and responsible for work stream planning, identifying dependencies, critical path items and managing risks

• Identifies specific training needs for a BU/Function and partners with Global Learning Consultants, Regional/BU Talent Consultants, Regional Talent/Local HR Teams, Business SMEs, Alternative Learning Channels Team and LMS Administrators to customize and localize learning programs

• Manages multiple vendor relationships to ensure quality program delivery

• Evaluates and advises on vendors, technological tools, communication platforms, and learning modalities that are appropriate for identified participant population preferences, business unit needs, budget and other resource requirements

• Acts as the point of contact and supervisor for program questions and issues

• Consults on the outcomes of talent development programs and solutions, including focusing on practical design and delivery options, capacity planning and management factors, participant engagement strategies, and consumer experience and outcome metrics

All About You

• Experience managing day-to-day learning & development program design, implementation and communications

• Experience consulting with internal stakeholders regarding learning & development program/product offerings

Experience identifying talent needs and designing programs/products in accordance with related business units/markets utilizing multiple learning delivery channels

• Demonstrated advanced knowledge of market and internal best-practices around designing and delivering learning programs

The job holder will own the Sales Excellence Product Knowledge Certification program as well as lead learning support for the Sales Excellence tools and systems such as Salesforce.com, Ironclad, Seismic, Account Planning etc.

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-160533

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