MasterCard Director, Digital Product Specialist - Issuers in Purchase, New York
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Director, Digital Product Specialist - Issuers
The Digital Product Specialist team’s mission is to bring more secure payments solutions, with optimal user experience, to consumers by scaling our Digital Payments products across the payments ecosystem in the US. Our team is a dynamic group, passionate about all things digital, responsible for educating customers on our products and determining how our products can help customers meet their digital objectives. We work closely with Customers, Customer Account Managers (CAMs), Product and US Customer Delivery teams on digital strategy through to implementation. We are also responsible for bringing Voice of Customer feedback into our product organization and executives, to inform our product design and Go To Market strategy and ensure the easiest possible implementation with our customers.
The role of Director, Digital Product Specialist is critical to meeting NAM Digital Payments business objectives and KPIs through partnerships with strategic issuers, enablers and fintechs.
Responsible for improving the user experience and security of digital payments through scaling of Mastercard Digital Payments products, including Mastercard Digital Enablement Service (MDES) device wallets, remote commerce programs, Click to Pay, and Token Connect push provisioning.
Engage with customers to identify their digital needs and objectives and lead discussions focusing on thought leadership, market trends and Mastercard product offerings which will address these needs.
Serve as “digital storyteller” in a way that compels product colleagues, CAMs and external Customers to value partnering with Mastercard, working with product and UX teams to illustrate this vision.
Own the development of a customer specific digital strategy and partner with account managers and customers to manage it through ideation, contracting, implementation and marketing.
Lead the pre-implementation process with cross-functional stakeholders and customers, and ensure seamless transition with USPD for committed implementations. Serve as a point of escalation for Customer production issues to ensure timely resolution, as needed.
Engage with customers on Mastercard’s approach to innovative payment products, including cryptocurrency.
Encourage, collect, and channel feedback from internal and external customers into the NAM product org, and ensure that this feedback is reviewed and considered in our product design processes.
Serve as a champion of Mastercard’s digital payments initiatives in internal and external forums. Foster regular dialogue with account managers and customers on digital initiatives to build trust and value with stakeholders.
Provide thought leadership and support to account managers on terms for our products to be included in Customer Agreements.
Accountable for partner-focused NAM Digital Payments acceptance KPIs; for example, number of issuers supporting Click to Pay enrollment solutions, and MDES approval rates.
All About You:
Strong and driven individual performer; a proactive collaborator and leader who makes informed independent decisions as well as seeks input from and support of colleagues and stakeholders.
Experience in relationship management or in working directly with external customers.
Perseverant and curious, with a desire and ability to remove blockers in order to achieve a common goal.
Significant payments experience, and knowledge of how digital payments products are integrated between ecosystem partners, with a track record of successful solution development with partners.
Passionate and knowledgeable about technology, innovation, payments and digital commerce.
Adept at ”knowing the audience” and adapting narrative to stakeholders in a way that creates alignment and progress.
Experience developing segment or partner-specific strategy
Affinity for receiving and processing feedback in a way that provides Voice of Customer insight and serves to contribute to our product design and Go To Market processes.
Enjoys the journey of engaging in complex, cross-collaborative challenges.
Highly effective communication skills, excellent presentation skills and strong executive presence.
In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact firstname.lastname@example.org and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
NYC Salary Range: $168,000 - $260,000
Westchester County Salary Range: $159,600 - $247,000
Colorado Salary Range: $134,400 - $208,000
Everyone wants easier ways to pay;
we invent them.
Checkout lines are slow;
we speed them along.
Merchants want more sales;
we give them data and insights.
People need financial access;
we connect them.
Corporate purchasing is complicated;
we make it simple.
Commuters are busy;
we speed them on their way.
Governments need greater efficiencies;
we help create them.
Small businesses are virtual;
we give them access to a world of buyers.
Retailers want to fight fraud;
we provide the tools.
Requisition ID: R-181736