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MasterCard Director, Account Management in Purchase, New York

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Director, Account Management

Overview:

Director, Account Management

• The National Accounts organization is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate on the basis of customer intimacy, product and solution strength, and partnership orientation.

• As part of the National Accounts Team, our role is to be bold and innovative partners that win by leveraging the best of our combined assets. We should operate as one team as we develop and execute joint strategies driving innovative payment solutions to our customers that deliver a superior experience and meaningful value to our organizations.

• We are seeking experienced professionals with management consulting, technology sales, banking and/or payments experience that can bring a technical aptitude to strategic problem-solving to address customer challenges and opportunities and drive relationship growth and profitability. This position is ideal for someone who is a collaborative thought leader, has strong project management discipline, has experience deepening relationships, understands emerging payments, its competitive landscape and operates proactively.

Role:

As an Account Manager, you will:

• Partner, lead and develop Mastercard’s relationship with a National Account to achieve specific market share, volume, and revenue growth goals.

• Develop a deep understanding of the customer needs to create a Mastercard/Customer joint strategy.

• Deliver customized payment solutions and comprehensive consulting support, while leveraging Mastercard's strong brand, technology, operations and risk platforms to deliver incremental value and bottom line results to the customer.

• Conduct quarterly business reviews and annual planning session with the customer’s senior management team.

• Successfully manage customer performance, ensuring that all targets and other performance metrics are met.

• New York City or San Francisco base preferred, but open to broader East Coast.

All About You:

We are seeking candidates who can:

• Develop and manage strategic sales plans that best support customer needs while meeting Mastercard's business objectives.

• Develop strong customer relationships across levels and functions, influencing customer preference towards Mastercard as a strategic partner and solution provider.

• Understand business and market dynamics, Mastercard’s product and service specifications and applications, and your customers’ strategies and needs in order to identify opportunities and design tailored solutions which meet the customer’s needs.

• Initiate high-level, interactive business conversations with key decision makers around new or emerging payment opportunities with focus on bringing new revenue to Mastercard. Provide consultative industry and Mastercard insights.

• Converse and provide insightful viewpoints on Mastercard platforms, products and services, explain to customers how they can leverage Mastercard’s offerings for their own business needs and communicate complex technological concepts with clarity and conviction.

• Keep pace with cutting edge technology trends and events that impact Mastercard’s platforms, products and services, visualize the “big picture” and understand the interdependencies between related inputs and their implications on current and future business goals/outcomes.

• Negotiate contracts and execute and manage the customer contract agreement process.

Education Needed:

• Undergraduate degree required; MBA preferred

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

About Mastercard

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-153527

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