MasterCard Director - Acceptance Channel Experience in Purchase, New York

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Director - Acceptance Channel Experience


The Global Acceptance and Solutions team is responsible for ensuring merchants of all sizes will continue to play an essential role in the payments ecosystem and in the success of Mastercard. The team will work with various internal Mastercard teams including Loyalty Solutions, Enterprise Safety and Solutions, Advisors, among others to help Mastercard gain preference, win deals and bring added value to the relationships with merchants. Together with regional Merchant and Acceptance teams, Operations &Technology and product teams around the globe, the team will look beyond current strategies to build our relevance in the marketplace and to expand merchant acceptance. The charter of the group includes navigating new business models, new technologies and new partners that will help Mastercard expand its competitive advantage with merchants, acquirers, Payment Facilitators etc. as well as commercialize and enhance merchant offerings.

The POI & Enablement unit is primarily focused on following areas: evolution of the Point of Interaction (POI), developing merchant experiences and in getting merchants established as a Mastercard merchant and in accepting payments and business solutions. This includes looking at growing existing solutions like NFC, EMV and enabling new technologies at the POI, such as sound, QR, BLE, cloud based devices etc.

The Director €“ Acceptance Channel Experience, will focus on developing global POI roadmap, evaluate and develop new point-of-interaction (POI) solutions and technologies (e.g. Sound, QR, BLE). He/she will formulate and drive initiative to enhance merchant acceptance experience, as both consumers and merchants embrace new forms of payments such as contactless, mobile, QR and omni-channel.

Do you have a solid understanding of the merchant acceptance environment in markets, and the various stakeholders in the value chain such as PFs, ISOs, ISVs?

Can you deal with highly fragmented structures in different markets and map out a user experience that is better for most consumers and merchants?

Do you have a passion to make a difference in people€™s daily lives as they make purchases?

Can you work in a cross-functional environment with limited support?

Can you deal with ambiguity, complexity and explain things in simple terms that the novice can understand?


oUnderstand and assess current acceptance practices around the world and the major variations and develop global POI roadmap

oEvaluate use cases, determine potential adoption strategy, including development of appropriate standards

oIdentify areas of improvements, assess potential business impacts, and gain agreement with regions/countries on prioritization

oDevise and manage programs to improve acceptance experience, such as more consistent contactless acceptance standards

oIntroduce new rules and standards as appropriate

oBring Product Management Excellence (PME) practices to emerging acceptance methods

oUnderstand the product roadmaps of consumer devices and advise product teams on product designs that takes into consideration merchant acceptance.

oAdvocate for merchants and acquirers/PSPs within Mastercard and communicate how we as a company can better serve the acceptance community

oContribute to execution of Board endorsed acceptance strategies

All About You

Essential knowledge, skills and experience:

oFamiliarity of acquirer and merchant operations, especially as it relates to payments

oStrong knowledge of the acceptance channel value chain and players

oPrior experience in developing rules or standards

oPrior experience in organizing and managing global programs

oHighly collaborative individual who can manage relationships across multiple functional areas, geographic locations and career levels

Additional capabilities include:

oSuperb communications skills.

oAbility to pull parties together and put together programs

oStrong analytical, problem-solving and organizational skills

oStrong leadership skills

Equal Opportunity Employer
Requisition ID: R-60959