MasterCard Director - Acceptance Channel Experience in Purchase, New York
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Director - Acceptance Channel Experience
The Global Acceptance and Solutions team is responsible for ensuring merchants of all sizes will continue to play an essential role in the payments ecosystem and in the success of Mastercard. The team will work with various internal Mastercard teams including Loyalty Solutions, Enterprise Safety and Solutions, Advisors, among others to help Mastercard gain preference, win deals and bring added value to the relationships with merchants. Together with regional Merchant and Acceptance teams, Operations &Technology and product teams around the globe, the team will look beyond current strategies to build our relevance in the marketplace and to expand merchant acceptance. The charter of the group includes navigating new business models, new technologies and new partners that will help Mastercard expand its competitive advantage with merchants, acquirers, Payment Facilitators etc. as well as commercialize and enhance merchant offerings.
The POI & Enablement unit is primarily focused on following areas: evolution of the Point of Interaction (POI), developing merchant experiences and in getting merchants established as a Mastercard merchant and in accepting payments and business solutions. This includes looking at growing existing solutions like NFC, EMV and enabling new technologies at the POI, such as sound, QR, BLE, cloud based devices etc.
The Director Acceptance Channel Experience, will focus on developing global POI roadmap, evaluate and develop new point-of-interaction (POI) solutions and technologies (e.g. Sound, QR, BLE). He/she will formulate and drive initiative to enhance merchant acceptance experience, as both consumers and merchants embrace new forms of payments such as contactless, mobile, QR and omni-channel.
Do you have a solid understanding of the merchant acceptance environment in markets, and the various stakeholders in the value chain such as PFs, ISOs, ISVs?
Can you deal with highly fragmented structures in different markets and map out a user experience that is better for most consumers and merchants?
Do you have a passion to make a difference in peoples daily lives as they make purchases?
Can you work in a cross-functional environment with limited support?
Can you deal with ambiguity, complexity and explain things in simple terms that the novice can understand?
oUnderstand and assess current acceptance practices around the world and the major variations and develop global POI roadmap
oEvaluate use cases, determine potential adoption strategy, including development of appropriate standards
oIdentify areas of improvements, assess potential business impacts, and gain agreement with regions/countries on prioritization
oDevise and manage programs to improve acceptance experience, such as more consistent contactless acceptance standards
oIntroduce new rules and standards as appropriate
oBring Product Management Excellence (PME) practices to emerging acceptance methods
oUnderstand the product roadmaps of consumer devices and advise product teams on product designs that takes into consideration merchant acceptance.
oAdvocate for merchants and acquirers/PSPs within Mastercard and communicate how we as a company can better serve the acceptance community
oContribute to execution of Board endorsed acceptance strategies
All About You
Essential knowledge, skills and experience:
oFamiliarity of acquirer and merchant operations, especially as it relates to payments
oStrong knowledge of the acceptance channel value chain and players
oPrior experience in developing rules or standards
oPrior experience in organizing and managing global programs
oHighly collaborative individual who can manage relationships across multiple functional areas, geographic locations and career levels
Additional capabilities include:
oSuperb communications skills.
oAbility to pull parties together and put together programs
oStrong analytical, problem-solving and organizational skills
oStrong leadership skills
Equal Opportunity Employer
Requisition ID: R-60959