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MasterCard Senior Technical Program Manager in Pune, India

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Technical Program Manager

About Mastercard

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

The Global Customer Care team drives operational support resolution for Mastercard's B2B & B2C customers and represents the customer internally to ensure our company provides the highest quality customer experiences. The RPA team within the CX Tech team provides automation solutions for daily business processes. The team's customers rely on this highly skilled team to provide efficient automated solutions to everyday business processes.

Responsibilities

• Plan, execute, and deliver projects related to Robotic Process Automation from inception to completion.

• Proactively manage the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery.

• Reports on progress, ensuring dependencies are covered.

• Accelerates progress by driving crisp, timely decisions.

• Looked to as the first point of contact for projects. Can communicate with confidence. Is the source of truth for status. Transforms raw thoughts into clear and concise communications. Provides the right information and associated data about the state of the project to the right audience at the right time.

• Runs effective meetings.

• Nurtures good working relationships with engineers, managers, and peers.

• Optimizes previously defined approaches for a team or limited area. Can demonstrate improvements using data. Utilizes department mechanisms (i.e., retrospectives, staff meetings, status meetings) to describe and drive continuous improvements

• Negotiate features and associated priorities and help the team and their customers reach consensus

• Collaborate with engineering managers to secure resources, scope efforts, set priorities, and establish delivery milestones.

All about you

• BS in engineering, computer science or related discipline.

• Technical program delivery experience including time developing and testing software.

• Demonstrated ability to deep dive to understand the platform capabilities and underlying technologies. Takes the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems involved with your projects.

• Understand your team's technologies and are able to evaluate system designs and architecture as you participate in solution discussions

• Proven track record of data driven decision-making and applying continuous improvement methodologies across teams.

• Can communicate with impact, eloquence, and authenticity to executives, peers, and staff.

• Demonstrated experience building relationships, partnering with, and influencing dependent teams while commanding the respect of the individuals you work with across the organization

• Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality

• Proficient with scrum delivery.

• RPA experience a huge PLUS!

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-160930

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