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MasterCard Senior Technical Program Manager in Pune, India

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Technical Program Manager


Mastercard Commercial Small Business Product Engineering Team is seeking a Scrum Master to bring their expertise with Agile and Scrum in coaching a high-performing, self-organizing development team. This team will be building a global platform to help facilitate credit to micro-merchants in developing markets. As a global business, the Agile team you coach for Mastercard will deliver software operating at massive scale requiring focus on performance, security, and reliability.

This role will be based in our Mastercard technology location in Pune, India that provides a state-of-the-art environment for technology teams to thrive in a collaborative, Agile engineering culture. You will play a key role in how Mastercard transforms the B2B payments space using Pivotal Cloud Foundry and Azure cloud-native technologies.


• Organize and facilitate scrum ceremonies: daily standups, sprint planning, sprint reviews/demos, and retrospectives;

• Participate in scrum of scrum meetings to ensure cross-team collaboration and coordination of release plans and integration of testing activities;

• Coordinate with the product owner on backlog priorities to maximize business value;

• Facilitate productivity by removing impediments team will encounter, mediating through conflicts, helping team to make decisions and adhering to continues improvement principles;

• Monitor relevant team metrics and continually analyze for continuous improvement recommendations;

• Practice servant leadership supporting the needs of the team;

• Create and keep team information radiators updated and visible;

• Empower team to self-organize and facilitate decision making during sprint planning sessions ensuring the commitments made are appropriate and uphold scrum principles;

• Foster an agile culture, building trust and collaboration across all team members;

• Maintain an in-depth knowledge of product lifecycles, standards, and supporting processes and practices;

• Provide leadership on Scrum practices to the team and the organization;

• Collaborate with other Scrum Masters in the organization to maintain a thriving Agile practice.


• Complete understanding of agile processes such as Scrum, XP and Kanban;

• Strong familiarity with Agile values, engineering practices, principles, lean methodologies;

• and methods such as iterative and incremental development, continuous integration, test-driven development (TDD), unit testing, code refactoring, pair programming, and scrum ceremonies;

• Excellent communication skills, written and verbal, strong team player;

• Desire to be part of an elite and growing software development team;

• Possess solid foundation in project leadership and significant coaching experience with cross-functional, software engineering teams;

• Certified Scrum Master (CSM) with experience in SAFe, LeSS, or Scrum@Scale practices, and have worked in large-scale team environments;

• Passionate about creating high-performing and tightly knit teams;

• Act as a Servant leader focused on the well-being and effectiveness of your team;

• Experience working with distributed teams is a plus;

• Capable of independently leading diverse and complex work with minimal direction, diverse interactions

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-145208