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Job Information

MasterCard Senior Customer Experience Designer - User interaction/ experience designer. Experience in user research, design thinking framework & creating prototype in Pune, India

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Customer Experience Designer - User interaction/ experience designer. Experience in user research, design thinking framework & creating prototype

"Job Overview: Experienced professional with advanced knowledge of Usability practices and protocols that enable the individual to deliver usability reports according to defined protocol, while meeting established timelines. May modify processes to resolve situations and checks and takes corrective action to resolve problems that are not immediately evident in existing processes. Assignments are in support of the goal of developing products and services that are easy to use, easy to learn and useful. Major Accountabilities: •Selects and conducts appropriate user-centered design techniques throughout an iterative design process. •Modifies, adapts and develops new methods as appropriate to address specific issues related to the iterative product development process. •Other duties as assigned. Education: •Bachelors degree or equivalent combinatin of training and experience. Advanced degree preferred. •Specialized training/experience in Human factors, Usability, Information or Interface Design required. Knowledge / Experience: •3 to 5 years experience is preferred. •Broad knowledge in the field is preferred. Skills/ Abilities: •Strong command of usability and design techniques such as: usability testing, heuristic evaluation, paper prototyping, wire-framing, storyboarding, sitemap creation and card sorting. •Ability to conduct focus groups, design sessions, task analyses, surveys and online testing is highly desirable. •Current in usability and user-centered design methods. •Strong analysis and presentation skills. Work Conditions: •Travel required, anticipated to be less than 25%."

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-137360