Mastercard Jobs

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior BizOps Engineer

Overview

The GCC CX Tech BizOps team is looking for a new Senior BizOps Engineer. This position will help build and establish standards for support on a new application. They will work on the build of the platform and will be involved in shaping the onboarding experience of our global customers.

Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

Role

The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.

We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.

Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.

All About You

For all team members:

• Engage in and improve the whole lifecycle of services—from inception and

design, through deployment, operation and refinement.

• Analyze ITSM activities of the platform and provide feedback loop to

development teams on operational gaps or resiliency concerns

• Support services before they go live through activities such as system design

consulting, capacity planning and launch reviews.

• Maintain services once they are live by measuring and monitoring availability,

latency and overall system health.

• Scale systems sustainably through mechanisms like automation, and evolve

systems by pushing for changes that improve reliability and velocity.

• Support the application CI/CD pipeline for promoting software into higher

environments through validation and operational gating, and lead Mastercard

in DevOps automation and best practices.

• Practice sustainable incident response and blameless postmortems.

• Take a holistic approach to problem solving, by connecting the dots during a

production event thru the various technology stack that makes up the

platform, to optimize mean time to recover

• Work with a global team spread across tech hubs in multiple geographies and

time zones

• Share knowledge and mentor junior resources

For team members supporting the Dev Ops pipeline:

• Design, implement, and enhance our deployment automation based on Chef.

We need proven experience writing chef recipes/cookbooks as well as

designing and implementing an overall Chef based release and deployment

process.

• Use Jenkins to orchestrate builds as well as link to Sonar, Chef, Maven,

Artifactory, etc. to build out the CI/CD pipeline.

• Support deployments of code into multiple lower environments. Supporting

current processes needed with an emphasis on automating everything as

soon as possible.

• Design and implement a Git based code management strategy that will

support multiple environment deployments in parallel. Experience with

automation for branch management, code promotions, and version

management is a plus.

• Proven Experience with Avaya Aura Core Applications and Call Center

understanding

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-171743