Mastercard Jobs

Job Information

MasterCard Senior BizOps Engineer in Pune, India

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior BizOps Engineer


• Customer Access BizOps teams are responsible for services to support external customers capabilities to retrieve access to Mastercard systems and applications.

• This position is on the Customer Access Business Operations (BizOps) team which is responsible for production readiness and response to customer impacting incidents for the Corporate Security organization.

• This position will involve focus on analysis, implementation and maintenance of external customer access management security systems that protect and ensure the safety of Mastercard’s enterprise information assets.

• This position will include being involved in design of project requirements to identify any potential impact to the department and prepare recommendations detailing those efforts.

• This will include being involved in the update of security patches for products, appliances, and platforms under the responsibility of Customer Access BizOps

• Be able to think strategically two steps forward on what is next focus area for the team

• Be able to understand technically the tasks that they are working on & dig in to ask challenging questions to make sure that objectives are being executive efficiently

• Do you have zeal and desire to bring your skills to a Corporate Security context?

• Do you have knack for thinking outside of the box to solve a problem?


• Leads specific projects of Business Operations for a platform

• Proactive manages production and change activities to maximize customer experience, and increase the overall value of supported applications

• Support security applications for identity, authorization, and policy management in a multi-tiered infrastructure

• Streamlining and standardizing traditional application specific support activities

• Develops plans to improve quality for each project that impacts the platform and leads implementation

• Reviews and signs off platform procedures are well documented

• Demonstrate strong knowledge across a broad range of identity and access management technologies

• Challenge the status quo processes and identifies way to automate through implementation

• Participate, as part of a global team, to transition any open items to global team members

• Helps to innovate on new methodologies to align with security best practices and Business Operations

• Partners with other peers in the Customer Access Management team to ensure governance processes are in place, enabling access to the business with least privileges

• Researches new methodologies to improve security within the identity access management space

• Coaches junior level employees on security and Business Operations best practices

All About You

• Must be high-energy, detail-oriented, and proactive

• Must have the ability to function under pressure in an independent environment

• Must provide the necessary skills to have a high degree of initiative and self-motivation to drive results

• Intermediate to strong skills in Information Security

• Expert skills to troubleshoot, problem solve, and follow documented procedures

• Strong strategic thoughtful risk taking experience

• Strong technical background (Windows, AIX, Linux, UNIX, databases (Oracle, DB2), web applications) including basic network fundamentals

• Intermediate to strong skills in BASH, PERL\Python and automation tools (not limited to Ruby, Chef, Jenkins 2, Puppet)

• Strong technical leadership skills and ability to coach junior employees

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-162563