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Job Information

MasterCard Security Monitoring and Response Analyst II in Pune, India

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Security Monitoring and Response Analyst II

This role reports to the Resilience Planning Director as a member of Mastercard’s Corporate Security Enterprise Resilience Team. Primarily responsible for driving and implementing Business Continuity Program for a critical Mastercard solutions, update configurations to resilience SaaS solutions and implementing continuity for associated offices, managers and teams. This ‘hands on’ execution role is expected to work independently, implementing both policy and procedures resilience practices and assisting with providing the global Enterprise Resilience capabilities.


 Work within the worldwide Enterprise Resilience team that performs Business Continuity, Disaster Recovery and Crisis Management for Mastercard

 Implement Enterprise Resilience program structure to appropriate level ensuring standard controls and policy requirements can be achieved

 Perform configuration management for FusionRM and Everbridge SaaS solutions, by partnering with team members for success

 Assist in design and delivery of program metrics and dashboards for KPIs and KRIs

 Perform as a subject matter expert and set-up impact analysis, plans and exercise records within Fusion, including ensuring our company office and data center footprints are correct

 Train business partners on the program’s roles and responsibilities, and ensure all staff within the entity are knowledgeable of our requirements

 Quickly understand and partner with business and technical team members to implement program and support compliance in which our business entities operate worldwide

 Perform resilience activities for any of the three disciplines as needed (Crisis Management, Business Continuity, Technical Recovery), and participate in resilience projects

 Applying detailed quality assurance and support for your/our business and technology partners

 Partner with global Enterprise Resilience staff to understand location-specific crisis management and business continuity recovery procedures and standardization

 Provide ideas to/with management and team and Identify opportunities to implement process improvements

Experience & Qualifications:

 Experience in a Business Continuity Program or associated activities (impact analysis, planning, exercises) required

 Fusion and Everbridge product experience highly desirable

 Experience in designing and reporting on KPI and KRIs preferred

 Financial services experience advantageous

 Bachelor’s degree preferably related to Emergency Management, Information Technology or Business required

 Excellent written and spoken English language communication skills are a core requirement

 CBCI (Business Continuity Institute) or CBCP (DRI) accreditation or similar; more advanced accreditation advantageous

Personal Qualities:

Calm under pressure

Ability to drive consistent and repeatable results with limited supervision

Understands when to escalate

Strong influencing and decision-making skills

Excellent oral and written communication and presentation skills

Develops relationships with people at all levels and in various functions and specialties of organizations, both in external and internal environments

Be personable yet able to challenge/question constructively when necessary

High attention to detail

Delivery in an accurate, consistent and complete manner

Copes well in a dynamic, complex environment

Ability to define and implement solutions based on strategic direction

Willingness to undertake some travel as applicable, primarily in Northern Europe but at times might be international

Passion for personal development and learning

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-165644