Mastercard Jobs

Job Information

MasterCard Network Operations Analyst II in Pune, India

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Network Operations Analyst II

Overview

• Monitors the Mastercard networking environments to ensure a consistently high level of service at all times to meet established SLA's

• Troubleshoots and resolves issues

Responsibilities

• Provides technical support and maintenance for Mastercard’s operations environment with an emphasis on networking technologies

• Clarifies common customer problems and provides resolutions for simple system failures or degradations according to standard protocols

• Monitor and take calls for problems, formulating corrective actions while minimizing customer impact

• Creates, updates, and reviews internal tickets to document monitoring and recovery steps for the Mastercard Operations Command Center

• Identifies areas for network enhancements and provides potential improvements to management within the network environment; implements project support changes and gives guidance to junior staff

• Interfaces with customers to provide routine infrastructure related services, including incident, problem, change and capacity management, and reporting activities For Service Assurance:

• Performs projects and contributes to procedures, to ensure operational readiness for MC&O employees

Experiences

• Experience providing moderate to complex technical support and maintenance for networking technologies within the operations environment

Good understanding of MPLS network , BGP routing protocols , EIGRP routing protocols

Basics of switching & routing functionalities & commands for Cisco

Understanding of checkpoint firewall

Understanding of HSRP & VRRP.

Preferably CCNA certified .

• Experience interfacing with customers on infrastructure related services, further advancing their understanding of customer problems and experiences

• Experience identifying areas for network enhancements, recommending improvements to management, and implementing project support changes

• Successfully supports global technology domain initiatives, raising awareness of global issues, challenges, and priorities

• Actively participates in shift turnovers, interpreting escalated issues, providing guidance on unresolved common issues, and resolving open tier I and II tickets

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

Governments need greater efficiencies;

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

Retailers want to fight fraud;

we provide the tools.

Requisition ID: R-188461

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