MasterCard Manager, Platform services in Pune, India
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Manager, Platform services
The Platform Services team provides server hardware, software and consulting services to MasterCards internal and external customers to support MasterCards strategic goals and objectives.
Do you have experience with Unix/Linux, Solaris, Windows Servers, virtualization and enterprise storage devices?
Are you a seasoned leader adept in collaborating in a global environment?
Do you have experience in leading cross-functional teams and inspiring them to deliver technical solutions efficiently, while providing outstanding customer support?
Manages projects, which include responsibility for planning time, resource utilization and implementation.
Manage the deployment of standardized hardware and software solutions to meet project deliverables.
Drive lifecycle management (LCM) for supported hardware platforms, which includes technical refresh planning and capacity upgrades.
Supports chronic complex problem resolution and managerial operational support, as necessary.
Manage multiple vendor relationships.
Coaches and develops direct reports and other employees, ensuring the department is adequately staffed, trained and managed.
Ensure team initiatives align with business goals and processes are maintained to meet specific service and quality standards.
Recommend and implement business or process improvements, recognizing global perspectives.
Recommends future technology direction.
All about You
Bachelors in Computer Science
Experience managing Unix/Linux, Solaris, Windows Servers, virtualization and/or enterprise storage platforms.
Effective at leading and managing global and cross-functional teams of senior technical individual contributors.
Strong verbal and written communications skills, prioritization skills, and the ability to effectively communicate issues and project status across multiple levels within an organization.
Experience with managing project timelines and deliverables.
Ability to effectively handle personnel issues and provide ongoing coaching and feedback.
Provide functional and directional guidance to staff
Need to have team management experience
Need to have excellent knowledge of ITIL processes
Experience in banking/financial operations is desirable
We need team members with an appetite for change and pushing the boundaries of what can be done with automation.
Experience in working across operations teams to prioritize needs and to build relationships is a must.
Equal Opportunity Employer
Requisition ID: R-63861