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MasterCard Lead Technical Program Manager in Pune, India

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Lead Technical Program Manager

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Mastercard Shared Services group is on a mission to drive adoption and evolve our Consumer Data Management (CDM) Services. These are internally consumed capabilities that are the foundation for Mastercard's product and service offerings globally. We provide a secure, unified source of Consumer PII/PCI data for all Mastercard products, allowing us to achieve a uniform view of a Consumer across all of our Products and Business platforms, to meet the needs of regulatory requirements. Our reusable API services allow us to manage the Consumers entire lifecycle from on-boarding to authentication so that Market facing programs can avoid having to do this development repeatedly and can focus on their core business services and capabilities.

The Mastercard CDM team in Pune is looking for a Lead Technical Program Manager to drive our consumer data management experience strategy forward through innovation and problem-solving. The ideal candidate is highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. As a group, we have a Lean-Agile focus on delivering the right solutions to internal and external customers with the highest quality in the shortest lead times.

Role:

This role involves working with a team of talented developers to develop high performance, low latency, highly scalable Java based services. In this role, you will be responsible for:

• Managing the end-to-end delivery of engineering work, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery

• Communicating progress and planning with internal and external teams, anticipate bottlenecks, provide escalation management, identify, assess, track and execution of delivery from inception to delivery

• Operates between teams and architectures overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery

• Proactively identify risks and develop plans to mitigate/avoid delivery of work throughout the engineering teams and remove blockers to achieve successful delivery

• Help customers and the engineering teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience and maintainability.

• Negotiate features and associated priority and help the team and their customers reach consensus

All About You:

• Advanced experience in Technical Program Management

• Have knowledge and experience in managing technology projects and managing distributed teams from scrum perspective

• Have worked with 2-3 scrum teams and have the technical credibility to drive constructive discussions with the engineering teams (you may be embedded within the scrum team or your work may be cross-cutting across products, multiple scrum teams, and/or technologies)

• Can drive clarity into technical implementation by driving design discussion with the team

• Can run effective meetings, clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations as a scrum master

• Can provide business context to engineers as required and competently represent your team's systems to others both inside and outside the organization

• Can identify opportunities to streamline and automate our processes to reduce our customer onboarding and release management processes, work with teams to improve project delivery

• Excellent communicator and are comfortable communicating to all levels of the organization both in writing and in person

• Experience with Agile Management tools (e.g. ALM)

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-142321

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