Mastercard Jobs

Job Information

MasterCard Lead BizOps Engineer in Pune, India

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Lead BizOps Engineer


Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

Mastercard looking for a BizOps SRE for our Business Intelligence and API Enablement program who would be responsible for supporting, deploying, configuring and maintaining API’s as well as supporting and maintaining Business Intelligence tools such as Tableau and PowerBI. Another function would be for jobs and user query tuning/optimization support

Essential Duties and Responsibilities include the following:

Leading strategic efforts for the Business Intelligence and API Enablement program as well as crossing over to the Data Science Services program.

Understanding machine learning and AI.

Mentoring junior Engineers.

Keeping track of all API’s that are deployed and ensuring monitoring of performance and failures.

Troubleshoot and fix the failure of any API calls

Work with Development team in case of critical incidents

Resolve the service ticket raised by the customer and maintain the good SLA

Good knowledge in debugging API’s, Business Intelligence queries and good understanding of Logs

Fix and troubleshoot reporting issues raised by the customers

Analyse SQL queries generated by the reports for erroneous results.

Work closely with service operation team for any incidents

Understanding the problems of the client and handling all escalated cases promptly

Should know shell scripting and Good hands on experience in Linux/Unix environment.


Excellent knowledge of UNIX/LINUX OS

Knowledge of tools such as Dynatrace and Splunk

Good hold of shell scripting

Good knowledge of SQL primarily on Oracle.

Windows server administration would be a big plus.

Prior development experience with Python, Java and other software technologies is a plus.

All About You

• Understanding of the tools, methodologies and languages used to develop API’s and support/administration of Business Intelligence tools and serve them across various business units.

• Prior experience with API’s and Business Intelligence reporting tools

• Capable of understanding complex variables including Information and Data Governance, Data Management, Information Security, Privacy & Compliance to support high quality solutions in a matrix organization, solving hard problems while navigating through ecosystem tools technology being used.

• Ability to quickly adapt on latest trends, tools and skills in the software engineering space to better serve the platform.

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-164145