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Job Information

MasterCard Lead BizOps Engineer in Pune, India

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Lead BizOps Engineer


Business Operations is leading the transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation, support and monitoring for BI Tools. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

astercard looking for a BizOps SRE for our Business Intelligence and API Enablement program who would be responsible for supporting, deploying, configuring and maintaining API’s as well as supporting and maintaining Business Intelligence tools such as Tableau, WebFocus, Alteryx and Power BI. Another function would be for jobs and user query tuning/optimization support along with monitoring support.

Essential Duties and Responsibilities include the following:

  • Leading strategic efforts for the Business Intelligence and API Enablement program as well as crossing over to the Data Science Services program.

  • Supporting infrastructure needs for BI tools and Data Science

  • Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.

  • Work with Auditors for PCI related work.

  • Troubleshooting skills for issues in BI tools and DSS

  • Good knowledge in debugging API’s, Business Intelligence queries and good understanding of monitoring

  • Maintain proper monitoring as per standards for BI and API Enablement and Data Science Services Program.

  • Automating manual practices using Powershell/Shell scripting and CI/CD processes.

  • Mentoring junior Engineers.


  • Excellent knowledge of WINDOWS/Linux OS

  • Knowledge of monitoring tools such as Dynatrace and Splunk

  • Knowledge of IIS, Tomcat is added advantage.

  • Knowledge of BI tools like WebFocus, Tableau, Alteryx and Power BI

  • Knowledge of CI/CD, Jenkins is a plus

  • Understanding machine learning and AI

  • Prior experience with Python, Java and other software technologies is a plus.

All About You

• Understanding of the tools, methodologies and languages used to develop API’s and support/administration of Business Intelligence tools and serve them across various business units.

• Prior experience with API’s and Business Intelligence reporting tools

• Capable of understanding complex variables including Information and Data Governance, Data Management, Information Security, Privacy & Compliance to support high quality solutions in a matrix organization, solving hard problems while navigating through ecosystem tools technology being used.

• Ability to quickly adapt on latest trends, tools and skills in the software engineering space to better serve the platform.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

Governments need greater efficiencies;

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

Retailers want to fight fraud;

we provide the tools.

Requisition ID: R-164145