MasterCard Experienced Technical Communicator in Pune, India
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Experienced Technical Communicator
Interpret and transform source content into concise language that will be clearly understood and expand reader comprehension.
This is achieved by adhering to the following principles:
Use simplified English/minimalism
Apply uniform tone and consistent voice
Use active vs. passive voice
Comply with CTC topic-based authoring principles and Information
Model, using DITA XML to author structured content
Assess content overlap or discrepancies and work with subject matter experts (SMEs) to help ensure accuracy of content
Identify opportunities for reuse to gain maximum return from single sourcing
Establish and expand connections to build a network of subject matter experts.
Continually interview and interact with pertinent stakeholders when writing, revising, and reviewing technical content
Build business knowledge and expertise as it relates to understanding
MasterCard systems, products, and services
Educate stakeholders about the processes, offerings, and value added services CTC provides
Simplify processes and increase efficiencies by identifying effective use of CTC tools. Demonstrate and share these efficiencies (tips and tricks) with fellow staff members.
Author content using content development/management methodologies such as agile (feature-based) or waterfall (traditional) such as agile (feature-based) or waterfall (traditional)
Act as or partner with CTC Project Manager to develop and proactively manage project schedules from inception to publication
Schedule and participate in SME and peer content reviews to refine and improve content
Partner with CTC Information Architect for support related to content organization (maps, templates, style sheets, and architectural framework)
Partner with CTC Technical Editor and the Standards team for support related to style guidelines and standards, simplified technical English, content uniformity, and editorial review
Upload content to Vasont in a timely manner
Archive support by uploading it into the Vasont Support Collection in a timely manner
Mentor new associates or seasoned associates, as needed, during role or task transitions
Bachelors degree in English, Technical Communications, Journalism, or
Technical Communications certification from an accredited school
Experience using the following applications/technologies: MS Office suite proficiency (including Visio), Adobe Acrobat Pro, Snag-It, HTML/XML, oXygen, Vasont
Experience with minimalism in structured writing, topic-based authoring
(DITA), and/or related writing methods, such as Information Mapping
Familiarity with formal software development methodologies, including waterfall and agile
Excellent interpersonal communication skills to help enable diplomatic and effective collaboration with project teams
Acute attention to detail with strong writing and proofreading skills.
Detail oriented with strong organizational skills. Ability to manage numerous tasks and projects simultaneously
Resourcefulness and drive that sustains independent activity. Problem solver that exhibits agility and adaptability as situations, responsibilities, and efforts change.
Strong influential skills, particularly where technical information must be conveyed in a clear and convincing way with the goal of obtaining win/win negotiations
Strong technical aptitude
Ability to listen and willingness to ask questions.
Equal Opportunity Employer
Requisition ID: R-63684