Mastercard Jobs

Job Information

MasterCard Analyst, Network Operations 8A-3 in Pune, India

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Analyst, Network Operations 8A-3

Job Description Summary

Job Description Summary

Overview

• Operate as a direct point of contact to liaise between the Operations Command Center (OCC), regional support teams, and all Mastercard Operations and Technology (O&T) support teams to drive operational excellence for OCC leadership and personnel.

• Provide project management and representation for the OCC by identifying requirements, reviewing and signing off on Operational Criteria, coordinating User Acceptance Testing (UAT),

• Developing, coordinating, and facilitating training tailored to meet the specific needs of the OCC.

• Review current monitoring and alerting toolset used in the OCC to identify gaps and consult with core support teams to identify and drive solutions.

• Process Improvement/development

• Identify and implement automation opportunities.

• Drive adoption of all processes, implementing version control on all documentation, and providing consistent communications to the OCC.

• Drive operational alignment between O&T and Mastercard Business units through the development of processes, documentation, and training.

• Have you worked in a functional project management team?

• Do you like to come up with solutions to tough problems?

• Do you enjoy finding and implementing process improvements?

• Do you have strong analytical skills?

Role

• Identify gaps in current tool functionality, procedures, and training used in the Mastercard Operations Command Center (OCC) in support of daily operations.

• Perform Project management and representation on behalf of the OCC.

• Consult with support teams to identify and implement automation opportunities and tool enhancements

• Develop documentation and deliver training to OCC personnel to drive efficiency in the operations environment.

• Provide Incident Management oversight for the all of Mastercard, by performing daily/weekly/monthly quality auditing, metrics reporting & communication.

• Collaborate with business units in order to transition support services to the OCC

• Develop, analyze, and present metrics to measure efficiencies for various environments within Mastercard.

• Partner with the OCC, support teams, business teams, and key stakeholders.

• Drive Incident Management for all of Mastercard including monthly audits, creating reports, trend identification/communication.

All about You

• Bachelor’s Degree or equivalent work experience.

• Advanced knowledge of at least one of the following 5 areas in the OCC (UNIX, Mainframe, Production Control, Debit, Network)

• General understanding of the areas in the OCC (UNIX, Mainframe, Production Control, Debit, Network), and is a subject matter expert in one of the two fOCCus groups in the OCC (Transactions Processing, File Transfer). Along with a holistic understanding of how all the pieces of the OCC fit together.

• Basic Authorization concepts

• Project management

• ITIL Experience, with emphasis on Incident/Problem/Change Management

• Strong problem solving skills.

• Excellent written and verbal communication skills while multi-tasking in a fast paced environment

• Effective organization skills

Hiring Requirements

Job Details

Job Profile

Job Profile

Network Operations Analyst II

Job Families for Job Profiles

Job Families for Job Profiles

Network Operations

Worker Sub-Type

Worker Sub-Type

Regular

Worker Type

Worker Type

Employee

Time Type

Time Type

Full time

Compensation Grade

Compensation Grade

Grade 8 - Experienced Professional

Primary Location

Primary Location

Pune, India

Primary Job Posting Location

Primary Job Posting Location

Pune, India

Additional Locations

Additional Locations

(empty)

Additional Job Posting Locations

Additional Job Posting Locations

(empty)

Scheduled Weekly Hours

Scheduled Weekly Hours

45

Work Shift

Work Shift

(empty)

Recruiting Start Date

Recruiting Start Date

08/26/2021

Target Hire Date

Target Hire Date

10/01/2021

Target End Date

Target End Date

(empty)

Additional Information

Union Membership from Job Profile

Union Membership from Job Profile

(empty)

Allowed Unions from Job Profile

Allowed Unions from Job Profile

(empty)

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-162150

DirectEmployers