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MasterCard Analyst, Franchise Acceptance Performance-3 in Pune, India

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Analyst, Franchise Acceptance Performance-3

ABOUT THE OPPORTUNITY

Mastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments, and businesses worldwide and enable them to use secure and convenient electronic forms of payment. Our employees are encouraged to drive innovation every day in support of a more connected world – A World Beyond Cash.

OVERVIEW

Join one of the industry’s most engaged global teams – focused on strengthening acceptance of Mastercard products and driving an outstanding cardholder experience.

The Franchise Acceptance Performance Team works to preserve and enhance the integrity of Mastercard’s brand and network by ensuring that customers perform in accordance with Mastercard Standards. The team manages a number of global programs and initiatives with a strategic focus on ensure an outstanding cardholder experience at the point of interaction.

ROLE

• Support investigation and resolution of issues, concerns, and general requests across performance programs such as the Card Acceptor Business Code Performance (MCC) Program

• Analyze data and extract insights to help facilitate existing performance initiatives and implement efficiencies

• Perform project management duties, create and document processes, develop timelines, and manage daily tasks

• Establish and leverage relationships with key stakeholders to identify and address vulnerabilities and weaknesses

• Interface with customers, both internal and external

• Identify regional or global trends and develop key performance metrics and reporting

• Assist with creation of presentation materials to socialize and communicate team strategies, plans and priorities

• Complete ad hoc requests, participate in special projects as required, and provide cross-functional support as needed

ALL ABOUT YOU

• Strategic thinker with strong analytical and problem-solving skills

• Experience contributing to the delivery of accurate and timely resolutions to inquiries, strong knowledge of customer service standards

• Solid project management skills, highly organized with strong attention to detail

• Experience in risk management disciplines

• Advanced written and verbal communication skills

• Excellent software skills including proficiency in Microsoft Excel, Word, PowerPoint, and Access

• Proven team player with excellent interpersonal skills

• Must be able to work in a fast paced and dynamic environment, handle multiple tasks, consistently meet established deadlines, and deliver exceptional results

• Knowledge of payments industry and Mastercard Standards a plus

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-157093

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