MasterCard Senior Representative, Contact Center in Peterborough, United Kingdom
Who is Mastercard?
We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless at https://www.priceless.com/ ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Senior Representative, Contact Center
Job Description Summary
•As part of the Core Operations team, you will providing administrative support to our corporate clients through voice and non-voice activity, as well as general assistance to our clients’ sales networks and the wider business
oDo you enjoy working as a team, with a drive to succeed?
oDo you strive to deliver an excellent level of customer service on every occasion?
oDo you have an eye for detail; able to adapt in a fast-paced environment?
•Handle inbound calls from selling agents, corporate offices and consumers.
•Action and respond to non-voice queries, balance enquiries, transactional queries, and general assistance.
•Perform e-Banking processes, ensuring all internet banking requests from customers are authorised and any errors are corrected.
•Assist selling agents and head office locations in setting up of user access and maintaining relevant security of their accounts.
•Investigate failed transactions and anomalies
•Liaise with various technical and testing teams in order to test systems before launch.
All About You
•An in depth knowledge of our products and programs is essential, along with:
oAccuracy and attention to detail, with excellent organisational skills
oConfidence in communicating with internal and external customers
oFlexibility of working patterns
oAbility to work independently, demonstrating initiative and self-motivation
oExcellent administrative skills
•Experience in operational teams and customer service is highly desirable
Please note - This role has a shift pattern of 2pm-10pm Monday to Friday , with one Saturday shift per month ( with a day off in lieu )
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact firstname.lastname@example.org and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Everyone wants easier ways to pay;
we invent them.
Checkout lines are slow;
we speed them along.
Merchants want more sales;
we give them data and insights.
People need financial access;
we connect them.
Corporate purchasing is complicated;
we make it simple.
Commuters are busy;
we speed them on their way.
Governments need greater efficiencies;
we help create them.
Small businesses are virtual;
we give them access to a world of buyers.
Retailers want to fight fraud;
we provide the tools.
Requisition ID: R-84043