MasterCard Business Operations in Peterborough, United Kingdom
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
To provide administrative support to the wider business operations, UK, Europe and parts of our Global processes. A large part of the role is supporting selling agents, taking inbound calls; covering core times of 08:00-22:00 UK time. There will be a requirement to work 1 in 3 weekends.
Please note this is a shift Pattern - 14:00-22:00 (1 in 3 weekends )
Handling of inbound calls from all selling agents, in addition to email queries.
Perform E-Banking, ensuring all internet banking requests from customers are authorised and any errors are corrected.
Action all email queries from agents, and internal departments which relate to the Cash Passport sales, transactions and banking history.
Performing batch uploads and reloads of cards, and processing some manual payments.
Assist and process replacement of all cards globally.
Investigate failed transactions and anomalies raised from finance.
Assist with Corporate balance enquirys providing detailed information for the Cardholders.
Assist worldwide clients with the batch uploading of funds within the required SLAs.
Process and log balance transfers and charity donation requests.
Assist with the approval of cardholder cash outs received from the Service Centre.
Process cardholder amendments on their accounts within the agreed SLAs.
Process all UK SC online orders to ensure they are distributed within the agreed SLAs.
To liaise with various technical and testing teams in order to test systems before launch.
Accuracy and attention to detail
Confidence in communicating with internal and external customers
Excellent organisational skills
Flexible attitude to work
Good timekeeping skills
Ability to work independently
Excellent administrative skills
Good telephone manner
Excellent analytical skills
Equal Opportunity Employer
Requisition ID: R-64159