MasterCard ASSEMBLE - Technical Writer in Peterborough, United Kingdom

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

ASSEMBLE - Technical Writer

Overview

Prepaid Management Services is the division of MasterCard that concentrates on Prepaid Solutions such as our Multi-Currency CashPassport product. Traditionally focused on the Travel sector, this business unit is driving forward Prepaid throughout the world with innovative and leading solutions that we integrate with Global brands. This role is within the Prepaid Operations & Technologies (O&T) group which is part of the wider MasterCard Operations & Technologies group. We provide high quality evolutionary and operational capabilities to support the MasterCard Prepaid Management Services business.

The main responsibility of a Technical Writer is to write software documentation for a new, modification, or as-is system or application.

Questions about you. Have you:

Experience in a set of documentation for systems project and process management?

A background in problem-solving and innovation?

The ability to learn and explain new technologies?

Demonstrated communication, interpersonal, and negotiation skills?

Role

You will report to the Lead Systems Analyst and will be responsible under minimal supervision for:

Writing, publishing and maintaining high-quality internal technical documentation.

Organising existing documents, identifying documentation needs, and spearheading efforts to fill in gaps.

Collaborating with System Analysts, Architects, Product Managers, and Technical Program Managers.

Identifying user needs and use cases to prioritise documentation work.

Ability to communicate complex and technical information more easily within the Confluence Knowledge Base.

Become a subject matter expert for the areas you work on.

The position is based in Peterborough, UK or Pune, India.

All About You

Relevant experience, such as technical writing, product documentation, or online publishing including experience with writing technical customer-facing materials.

Excellent written and spoken communication skills. (Can converse in clear business English). Ability to communicate effectively with Systems Analysts, System Architects, development teams and the Prepaid Business.

Able to document solutions in Functional\\Technical\\Interface Specifications, User Stories, Use Cases and Use Case Models.

Experience in project and process management of a documentation set.

Background in problem-solving and innovation.

Ability to learn and explain new technologies.

Demonstrate communication, interpersonal, and negotiation skills.

Able to work independently with minimal supervision.

Able to document and understand business process models.

Knowledge and experience of data modelling techniques.

Able to use MS- Office products including Visio to produce documentation of a high quality.

Able to work flexible hours due to the nature of a global business.

Desirable or additional capabilities:

Working in a global organisation with teams and colleagues that span across multiple geographies and time zones.

Technical Pre-sales experience.

Cards background and business knowledge.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Requisition ID: R-67241