MasterCard Manager, account management in Paris, France
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Manager, account management
The Sales team is looking for an Account Manager to lead and manage existing customer relationships with issuers as well as to work on identification of new opportunities based on customer needs. Joining the team, you will be responsible for setting and executing sales strategy on a customer level in alignment with the overall Mastercard France strategy. The ideal candidate is passionate about our customers and their needs, is highly motivated, strong collaborator, and possesses an entrepreneurial mindset as well successful sales track record.
In this client-facing position, you will:
Deliver against country strategy, sales and net revenue targets
Effectively manage and develop your clients, ensuring their satisfaction with Mastercard whilst driving and increasing their profitability by selling/implementing additional Mastercard Products, services, and solutions
Build, nurture and maintain strong relationships within the customers at all levels ensuring a thorough understanding of their business, strategy and needs as well as sharing Mastercard positioning/Key messages
Conduct analysis of customer’s business through profitability modeling, financial forecasting and competitive analysis
Create a strong sales pipeline to increase revenue and grow the value of the accounts by identifying upsell/new business opportunities
Design, Prepare and present proposals to customer as well as develop detailed business cases, including financial analysis/modeling
Regularly report against sales pipeline, key milestones and expected increased revenues from activities – maintain Sales Force accurate at all times
Be responsible for the administrative and operational management of the account and be the point of contact for client escalation
Negotiate, execute, and manage the customer existing contract and new contract process when needed
Drive cross-functional collaboration/coordination across other roles (product, Data&Services, marketing…) in Mastercard with focus on delivering against client needs
Plan, prepare and lead regular client meetings from operational Teams to C-suite
Master Degree ( Business school/ MBA or equivalent)
Understanding, knowledge and appetite of payment industry and drivers affecting the industry with ability to articulate these in detail
Demonstrable success at managing busy accounts and identifying up sell, value add and new business opportunities
Strong customer orientation and successful negotiation skills
Proven experience in developing relationships and building sustainable partnerships (internally / externally)
Excellent presentation skills, written and oral (French and English)
Problem solving mindset and conflict resolution abilities
Sense of urgency and ability to be flexible
Willing to travel across France as and when required (and possible)
Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact email@example.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Requisition ID: R-122354