Mastercard Jobs

Job Information

MasterCard Sr Product Manager - Technical (Systems Analyst) in O'Fallon, Missouri

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Sr Product Manager - Technical (Systems Analyst)

Overview:

"Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all."

Job Description Summary

Overview

• Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends

• Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap

• Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements

• Collects and shares user stories with engineering teams

Role

• Owns the working backwards document and vision for feature releases

• Identifies gaps and charters new platform capabilities as required

• Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product

• Compares features for competitive review to inform prioritization within a platform product release

• Contributes near-term input (quarterly) for the platform product portfolio and roadmap

• Makes trade-off decisions on platform product features

• Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests

• Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set

• Has visibility into the design of the user experience

• Continuously monitors feature development at the feature level

• Reviews product demo with the development team against acceptance criteria for the feature set

• Prepares launches and monitors platform performances, adoption, and operational health for feature sets

• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership

• Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues

• Independently identifies and researches anomalous performance; communicates findings

• Coordinates internal forums to collect and identify feature-level development opportunities

• Owns and manages product documentation

• Identifies feature risks from business and customer feedback and analysis of operational performance

All About You:

• Own the problem space and do what it takes to design and deliver the complete product

• Collaborate with peers to deliver consistent technology and experiences across our portfolio

• Demonstrate sound technical and business judgment

• Be able to read code (Java, C++, etc), collaborate with designers & architects, rapidly learn new technologies, and choose the right technologies and solutions

• Be able to write complex SQL queries

• Debate the merits of options with engineers, architects, designers and business teams to drive the right trade-offs

• Dive deep into the intricacies of the customers’ context, the technical code or architecture, and the operational characteristics of the product

• Communicate to executives, peers, and staff with impact, eloquence, and authenticity

• Ensure features and associated documentation are clear and easily consumable by other engineering teams

• Demonstrated experience building organizational relationships, partnering with and influencing teams while commanding the respect of the individuals on the team

• Product development or engineering experience

• Experiences with Cloud, Big Data, Data Science/Analytics, Microservices are a big plus

• BS/MS in related discipline

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Requisition ID: R-141416

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